You can connect Flow to a multitude of different messaging channels and platforms. This guide provides an overview of Khoros Flow integrations and capabilities.

Messaging Capabilities

Channels Removed from UI

The following deprecated channels with no activity are no longer shown in the UI:
Apple
Front
MessageMedia
Mavenir
Rocket Chat
Telekom RBM
Kik
Viber
Google Business Messages
Twilio
Facebook Messenger
WhatsApp

This cleanup helps reduce clutter and prevent confusion from unsupported options. Users now see only active, supported channels when integrating Flow projects.

However, users can still add these channels to their projects from the Khoros Care integration as shown below:

Learn more on how you can integrate the below channels:

• WhatsApp
• Web Widget
• Facebook Messenger
• Telegram
• Slack
• SMS
• Twilio
• MessageMedia

Customer Services

Create a hybrid chatbot-human solution by connecting to the following customer care platforms.

• Coosto
• Freshchat
• Front
• Khoros
• Sparkcentral
• Zendesk

Analytics

We support these third-party analytic services.

• Chatbase
• Google Analytics
• Dashbot

Do it yourself

• Web Socket API
• REST API

Other

• Zapier