Flow Basics: Integration

Connect, deploy, and integrate your Flow project.

Built-in integrations

Flow can connect directly to different built-in integrations like channels, customer service, analytics, and back-end services using APIs.

This enables you to connect a bot to Messenger, place a web widget on your website, or integrate Flow deeply into your own customer experience software.


When Flow is directly connected to a message channel such as WhatsApp, Flow provides conversation control. This is important for both measuring a bots performance as it is for hybrid customer service use cases where human agents need to pick up with conversations that are handed over.


It's also possible to implement Flow behind an agnostic messaging service that controls the conversation.