Flow Basics: Integration
Connect, deploy, and integrate your Flow project.
Built-in integrations
Flow can connect directly to different built-in integrations like channels, customer service, analytics, and back-end services using APIs.
This enables you to connect a bot to Messenger, place a web widget on your website, or integrate Flow deeply into your own customer experience software.
Connector
When Flow is directly connected to a message channel such as WhatsApp, Flow provides conversation control. This is important for both measuring a bots performance as it is for hybrid customer service use cases where human agents need to pick up with conversations that are handed over.
Agnostic
It's also possible to implement Flow behind an agnostic messaging service that controls the conversation.
Updated 10 months ago