Flow Basics: Integration

Connect, deploy, and integrate your Flow project.

Deprecated Channels Removed from UI

The following deprecated channels with no activity are no longer shown in the UI:
Apple
Front
MessageMedia
Mavenir
Rocket Chat
Telekom RBM
Kik
Viber
Google Business Messages
Twilio
Facebook Messenger
WhatsApp

This cleanup helps reduce clutter and prevent confusion from unsupported options. Users now see only active, supported channels when integrating Flow projects.

However, users can still add these channels to their projects from the Khoros Care integration as shown below:

Connector

When Flow is directly connected to a message channel such as WhatsApp, Flow provides conversation control. This is important for both measuring a bots performance as it is for hybrid customer service use cases where human agents need to pick up with conversations that are handed over.

Agnostic

It's also possible to implement Flow behind an agnostic messaging service that controls the conversation.