Conversation tags are managed within the Flow bots. Previously, removing a conversation tag in Flow removed the tag in Care by default. With additional options, you can choose to retain or remove the conversation tags in Care while removing a tag from Flow.

To remove conversation tags from Care:

1. Open the Flow dashboard.
2. In a specific flow canvas, click on the tag you want to remove.
3. From the TAG ACTION left panel, click the options for the tag.
4. Select Remove a specific tag or Remove all tags from the menu.
   • For Remove a specific tag, select the tag from the Tag Name menu. And select the ALSO REMOVE THE TAG IN CARE.
   • For Remove all tags, select the ALSO REMOVE ALL CUSTOM BOT TAGS IN CARE.

Code Actions to remove tags

Examples:

You can remove a specific tag in Code Actions like this:

async payload => {
  await toolbelt.removeTags({
    tags: [
      {
        tagName: 'delivery',
        removeFromCare: true // removes from both care and flow
      }
    ],
    payload
  })
}

You can remove all custom tags in Code Actions like this:

async payload => {
  await toolbelt.removeTags({
    payload
  }, true)
}