A session starts when a message is received. There might be any number of messages in one session. If during 15 minutes there are no messages then the session will be closed. So if a person sends a message again the new session will be started. With each new person’s message, the session gets renewed.

Opening event

The opening event is available in the web widget. It is automatically triggered when the web widget is opened.


Note: Opening event doesn't start a session.

The session starts when a person replies to a message that is sent by the opening event.