Flows can contain multiple triggers and replies. However, not every different trigger and
reply is supported on each connected channel.
The following table lists each supported trigger and reply of the most popular messaging channels.
| Generic replies | Web widget | Facebook Messenger | WhatsApp | RBM | Telegram | SMS | Flow Templates |
|---|
| Text | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
| Emojis | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
| Animated gifs | ✔️ | ✔️ | | | | | ✔️ |
| Event | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |
| Action | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |
| Image | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | | ✔️ |
| File | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | | ✔️ |
| Video | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | | ✔️ |
| Audio | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | | ✔️ |
| Location | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | | ✔️ |
| Card | ✔️ | ✔️ | | ✔️ | ✔️ | | ✔️ |
| Carousel | ✔️ | ✔️ | | ✔️ | ✔️ | | ✔️ |
| List | ✔️ | | | ✔️ | ✔️ | | ✔️ |
| Buttons | ✔️ | ✔️ | | ✔️ | ✔️ | | ✔️ |
| Quick replies | ✔️ | ✔️ | | ✔️ | ✔️ | | ✔️ |
| Reset | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |
| Tags | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |
| Handover | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |
| Resolve | | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |
