Flow Triggers and Replies

Flows can contain multiple triggers and replies. However, not every different trigger and
reply is supported on each connected channel.

The following table lists each supported trigger and reply of the most popular messaging channels.

TriggerWeb widgetFacebook MessengerWhatsAppRBMTelegramSMSFlow Templates
Text✔️✔️✔️✔️✔️✔️✔️
Any text✔️✔️✔️✔️✔️✔️✔️
Event✔️✔️✔️✔️✔️✔️✔️
Unknown✔️✔️✔️✔️✔️✔️✔️
Image✔️✔️✔️✔️✔️✔️
File✔️✔️✔️✔️✔️✔️
Video✔️✔️✔️✔️✔️✔️
Audio✔️✔️✔️✔️✔️
Location✔️✔️✔️✔️✔️
Timer✔️✔️✔️✔️✔️✔️✔️
Generic repliesWeb widgetFacebook MessengerWhatsAppRBMTelegramSMSFlow Templates
Text✔️✔️✔️✔️✔️✔️✔️
Emojis✔️✔️✔️✔️✔️✔️✔️
Animated gifs✔️✔️✔️
Event✔️✔️✔️✔️✔️✔️
Action✔️✔️✔️✔️✔️✔️
Image✔️✔️✔️✔️✔️✔️
File✔️✔️✔️✔️✔️✔️
Video✔️✔️✔️✔️✔️✔️
Audio✔️✔️✔️✔️✔️✔️
Location✔️✔️✔️✔️✔️✔️
Card✔️✔️✔️✔️✔️
Carousel✔️✔️✔️✔️✔️
List✔️✔️✔️✔️
Buttons✔️✔️✔️✔️✔️
Quick replies✔️✔️✔️✔️✔️
Reset✔️✔️✔️✔️✔️✔️
Tags✔️✔️✔️✔️✔️✔️
Handover✔️✔️✔️✔️✔️✔️
Resolve✔️✔️✔️✔️✔️
Specific messagesWeb widgetFacebook MessengerWhatsAppRBMTelegramSMSFlow Templates
OTNR✔️✔️
List Picker✔️
Time Picker✔️
RichLinks✔️
Apple Pay✔️
Templated message✔️