Flow Advanced: Fallback and handover

Any project can receive inputs it has not been designed for. To handle these situations gracefully, Flow enables you to create different fallback and handover scenarios.

Unknown trigger

Just like responding to any text input, you can design flows that respond to unknown input.

Just like any other trigger and flow setup, you can design what happens next.

Handing over to an agent

If you want to hand over a conversation to a human agent, use the handover action.

By default, this flow automatically pauses the bot for a number of minutes.

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Note: You can configure the pause duration within the Project > Brains settings screen.