Replies: Media

Use Media Replies to send images, videos, and audio replies.


Image or video files must be remotely accessible and hosted on a secure (https) environment.

Send an image. Depending on the channel your solution integrates with, images are cropped. For best results, use images that maintain a 1.91:1 or 1:1 (square) aspect ratio.

Recommended file formats are:

image.png, .jpeg, .gif
audio.m4a, .mp3, .wav


Note: At this time, you cannot share YouTube videos.