Flow Designs: Capture user input

Captured user data can be used to:

  • Create a ticket in your CRM tool
  • Make API calls
  • Integrate with external services

Entities vs. Any Text

The two most common ways to capture user input are by using Entities and Any Text.


Entities are variables you give your bot to categorize and interpret user input. Entities are great for picking variables out of sentences such as arrival city or destination city.

Any Text

The Any Text Trigger is used to capture any text that the user types. This option does not require any AI and therefore doesn't need training examples.

You can combine Any Text with Actions to verify user input.

Use extracted data or input

Your parameter has now been created and contains a value. You can use this data to send an e-mail or to make API calls for several solutions. Have a look at our Code-based Action Best Practices

Send email with extracted data

To send an email with the extracted data you can use an action. The following example incorporates three parameters:

  • name
  • email
  • message

Make sure to extract them before sending the email. Otherwise you'll be missing some valuable content.

async payload => {  
  var name = "-"  
  var email = "-"  
  var message = "-"

  // Check if the param "name" exists  
if(Array.isArray(payload.params.name)) {  
 var name = payload.params.name[0].value  

if(Array.isArray(payload.params.email)) {  
 var email = payload.params.email[0].value  

if(Array.isArray(payload.params.message)) {  
 var message = payload.params.message[0].value  

    to: '[email protected]', // \<-- Vul hier een email adres in  
    subject: 'New message via chatbot',  
    message: `name: ${name}, <br/>
              email: ${email}, <br/>
              message: ${message}`