Flow Designs: Track chatbot links

It's a best practice to track the usage of links that are incorporated in your chatbot. Doing so helps you:

  • Measure conversions from a campaign
  • Measure the popularity of different incorporated links

Create a chatbot or conversational experience

Obviously, you'll need to have a chatbot in place before you can measure the links that are used by your chatbot. If you're new to Flow and need guidance in designing your chatbot, have a look at:

Find a Link Tracking Platform

There are several link tracking platforms available. Choose your platform based on your needs and compare different platforms. We recommend trying several to see which works best for you. Here are a few suggestions:

  1. Linktrack
  2. ClickMagick
  3. Improvely

Within your link tracking tool, create a new link to track. The example below shows you an example of such a link that redirects to Flow sign up page.

Incorporate your tracked link

Next, incorporate that link in your chatbot design. Go to the flow where you want to place your tracked link and place it in your button, card, carousel or place it as simple text.

Your links will now be tracked. Monitor your clicks from the dashboard in your link tracking tool.