Khoros Flow is an integrated Artificial Intelligence (AI) solution that is purpose-built for bot development. Using Flow, you can create a bot framework for your business use cases that enable you to resolve customer issues with minimum human interaction. Using Flow bots reduces the time and effort required by your customer service team and drives faster resolution times.
Leveraging advanced artificial intelligence and natural language processing technologies, Flow offers a range of services that cater to the needs of business end users across different industries.
You can use Khoros Flow to:
- Build, train, and deploy conversational bots
- Automate your customer support activities
- Start a campaign through a broadcast
- Seamlessly handover conversations to agents
- Measure the performance of Sentiment Analysis and Flow Analytics
You can integrate Flow bots with different social and messaging platforms, including WhatsApp, Instagram, Facebook, and Brand Messenger.
Read more about Flow Basic and Advanced concepts.
Updated 3 months ago