Resolve your conversations automatically without having to archive them manually. The resolve action works like the handover but instead of moving a conversation into a handover state, it resolves it.
- Reason (fixed): bot, agent
- Resolution (free text): ‘ABC’, ‘spam’ etc
Note: Both the reason and resolution can be used for analytics purposes.
Instead of adding a resolve action inside a flow, you can also resolve all conversations that are older than a certain date or remove all data that was last updated before a certain date.
Note: To enable this feature within your project settings you'll have to upgrade to an enterprise plan.
You can read more about automatic resolves here .
Updated 4 months ago