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Getting Started with Khoros Flow

  • Khoros Flow Overview
  • Flow Concepts
  • Khoros Flow Basics: Context
  • Flow Basics: Branches
  • Flow Basics: Natural Language Processing
  • Flow Basics: Data Extraction
  • Flow Basics: Conditions
  • Flow Basics: Integration
  • Flow Basics: App testing
  • Flow Advanced: Multi-language design
  • Flow Advanced: String templates
  • Flow Advanced: Fallback and handover
  • Flow Advanced: Roles and Permissions

Building Flow Bots

  • Flow Triggers and Replies
    • Khoros Flow Triggers
    • Triggers: Text
    • Triggers: Any Text
    • Triggers: Event
    • Triggers: Unknown
    • Triggers: Image, Video, or Audio
    • Triggers: Location
    • Triggers: Timer
    • Triggers: Empty Message
    • Triggers: Public Mention
    • Khoros Flow Replies
    • Replies: Text
    • Replies: Event
    • Replies: Media
    • Replies: List
    • Replies: Quick Reply
    • Replies: Rich UI Component
    • Rich UI Component: Location
    • Rich UI Component: Card
    • Rich UI Component: Carousel
    • Rich UI Component: Button
    • Replies: WhatsApp templated messages
    • Replies: Action
    • Reply Actions: Tag
    • Reply Actions: Reset
    • Reply Actions: Resolve
    • Reply Actions: Handover
      • Change in Bot Handover Duration
  • Khoros Flow Design Solutions
    • Flow Designs: Implement Timers
    • Flow Designs: Integrate Zapier to the bot
    • Flow Designs: Increase web widget engagement
    • Flow Designs: Use Conditions
    • Flow Designs: Set parameters using buttons
    • Flow Designs: Conversational Reviews
    • Flow Designs: Count sessions per Channel or Widget
    • Flow Designs: Entities instead of multiple intents
    • Flow Designs: Handle multiple user or customer messages
    • Flow Designs: Branch your chatbot
    • Flow Designs: Capture user input
    • Flow Designs: Change the language or brain of your bot
    • Flow Designs: Clear the Web Widget
    • Flow Designs: Create an Arabic speaking bot with right-to-left text alignment
    • Flow Designs: Create and manage multiple chatbots
    • Flow Designs: Create buttons
    • Flow Designs: Duplicate the flows
    • Flow Designs: Export and duplicate your project
    • Flow Designs: Troubleshoot chatbot failures
    • Flow Designs: Improve your chatbot with String Templates
    • Flow Designs: Go to the middle of a flow
    • Flow Designs: Loop flows
    • Flow Designs: Reuse existing Intents
    • Flow Designs: Reset your Password
    • Flow Designs: Schedule and broadcast chatbot messages
    • Flow Designs: Structure of the Flow
    • Flow Designs: Set Business Hours
    • Flow Designs: Carousels for enriched UI
    • Flow Designs: Use existing data to create context for your chatbot
    • Flow Designs: Use Quick replies
    • Flow Designs: Pause the bot
    • Flow Designs: Send and receive files or attachments
    • Flow Designs: The alternative option
    • Flow Designs: Measure feedback or performance
    • Flow Designs: Track chatbot links
    • Flow Designs: Implement WhatsApp Click to Chat Links option
    • Flow Designs: Accept payments via your chatbot
    • Flow Designs: Deflect phone calls to WhatsApp
    • Flow Designs: Implement Reply Delays
    • Flow Designs: Customer Engagement using Khoros and SMS text messaging
    • Flow Designs: Import contacts
    • Flow Designs: Test your WhatsApp chatbot
    • Flow Designs: Use Facebook Messenger's m.me link in your chatbot
    • Flow Designs: Multi-channel design
    • Flow Designs: Monitoring Bots
    • Flow Designs: Reply Converter
    • Flow Designs: Duplicate an environment
    • Domain (previously known as "Sets")
  • Khoros Flow Messaging Capabilities
    • Khoros Flow Voice Assistance: Twilio
    • Brand Messenger Integration
    • Overview of Khoros Flow Integrations
    • Web Widget
      • Custom backgrounds for Flow Web Widget
      • Video thumbnails for Flow Web Widget
    • WhatsApp
    • Facebook Messenger
    • Telegram
    • Twilio
    • MessageMedia
    • Slack
    • Instagram
    • Google Business Messages
    • Apple Business Chat
    • RCS Business Messaging
    • Google RBM with Khoros Care
  • Khoros Flow Customer Services
    • Coosto
    • Front
    • Other Khoros Products
    • Sparkcentral
    • Zendesk
  • Khoros Flow Integrations
    • Dialogflow CX Integration
    • Khoros Flow Analytics: Chatbase
    • Flow Analytics: Google Analytics
    • Flow other Integration: Zapier

AdvanceD TopicS

  • Khoros Flow Code-based Actions
    • Code-based Actions: Channel-specific flows
    • Code-based Actions: Conversational Calculator
    • Code-based Actions: Create a location-aware chatbot
    • Code-based Actions: Create quick replies in Cloud code actions
    • Code-based Actions: Add a delayed opening to the web widget
    • Code-based Actions: Build a bot quiz for WhatsApp
    • Code-based Actions: Capture API errors
    • Code-based Actions: Verify user input
    • Code-based Actions: Object property is undefined
    • Code-based Actions: Create a customized opening message
    • Code-based Actions: Create a Dynamic URL
    • Code-based Actions: Create a Webview in 3 steps
    • Code-based Actions: Upload images
    • Code-based Actions: Retrieve data from a database
    • Code-based Actions: Retrieve filtered values from an external database
    • Code-based Actions: Access the last flow or event
    • Code-based Actions: Route your bot for a specific number
    • Code-based Actions: Send a confirmation email
    • Code-based Actions: Send bot data to a database
    • Code-based Actions: Send email to multiple recipients
    • Code-based Actions: Use Dynamic Google Maps Images
    • Code-based Actions: Use QR codes for AI chatbots
    • Code-based Actions: Javascript Comments
    • Code-based Actions: Sending Emails from the bot
    • Code-based Actions: Store Parameters
    • Code-based Actions: Capture and validate an Address
    • Code-based Actions: Find your Organization ID
    • Code-based Actions: Working with dates
    • Code-based Actions: Add a Web Widget to WordPress
    • Code-based Actions: Obtain user device information
    • Code-based Actions: Obtain User page status
    • Code-based Actions: Combine functions in Javascript
    • Code-based Actions: Update profile attributes for an anonymous user
  • Khoros Flow Handoff and fallback
    • Handoff and fallback: How to handoff the bot to human
    • Handoff and fallback: How pausing and resuming works with Front
    • Handoff and fallback: How to implement Push Notification
    • Handoff and fallback: How to hand over to a human agent
    • Handoff and fallback: Send text versus trigger event
    • Setting up a Handoff workflow with Front
    • Handoff and fallback: Trigger the bot from within Front
  • Other Flow Actions
    • Other Actions: Audience
    • Other Actions: Projects
    • Other Actions: Analytics
    • Other Actions: Data retention
  • Sessions
  • Flow Payload Support for WhatsApp
  • Working with Flow Versions
  • Flow Topic Matching
  • Working with Flow Comments
  • Flow Logs
  • Flow Event Reference
  • Intent Example Generation
  • Retaining the Older Version
  • Flow Analytics metrics and definitions
  • Flow Journeys
  • Mark entities in the training examples
  • Training Assistance for Unknown Suggestion
  • System Entity Types
  • Hello world tutorial
  • Flow Project Variables
  • Import a contact list using SFTP
  • Flow Call Deflection scenarios
  • Flow Files for Translation
  • Triggering Flows
  • Project-level permissions
  • Manage conversation tags using Flow
  • Agent Assist in Khoros Flow
  • Khoros Flow Key Metrics

Developers

  • Overview of Khoros Flow APIs
  • Overview of Khoros Flow Actions
  • Overview of Code Actions
    • Payload
    • Toolbelt
    • Making API Requests
    • Setting the Configuration using Toolbelt Configuration API
    • Triggering Event Through Code Action
    • Sending Replies
    • Parameters
    • Managing State
    • Debug
    • Adding arguments for Code Actions
  • Overview of Webhook Actions
    • Receiving Calls
    • Sending Replies
  • Overview of Payment Actions
    • Stripe Single Purchase
    • Stripe prepared Product Purchase
    • Examples of Stripe Purchases
  • Overview of Webview Actions
    • Article
    • Date Picker
    • Radio Select
    • Multiple Select
    • Terms
  • Overview of Zapier Action

Flow Socket API

  • Introduction to Flow Socket API
  • Overview of Nonce
    • Get a nonceget
  • Keep a connection engaged
  • Sending messages (Flow Socket)
    • Text Message Information
    • Originator and Profile objects
    • Metadata Information
    • Attachments
    • Message responses (Flow Socket)
  • Receiving messages (Flow Socket)
  • Flow Socket API example

Generative Models

  • Getting started with Khoros Generative Models
  • Knowledge Source: Q&A Pairs Overview with Optionally Overwriting
  • Knowledge Source: Terminology Overview
  • Terminology Knowledge
  • Persona UI
  • Automation Rules with Parameter Support
  • System Variables
  • Variables rev2
  • Dynamic Replies via Persona

Replies: Action

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Read more on reply using actions:

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Reset
Resolve
Handover

Updated over 1 year ago


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