Terminology Knowledge

Use Terminology List Knowledge to add knowledge sources that allows businesses to define and manage their specific terms and acronyms. By defining terms and acronyms, AI-driven assistants interpret terms accurately within the right context, reducing misinterpretations and improving response quality. By providing a structured way to handle terminology, this feature enhances workflow efficiency and minimizes user frustration.

With Terminology Knowledge you can:

1. Create new terminology

   

2. Create a new segment or multiple segments under the same terminology

3. Move
   • terminology within sub-segments or into different segments
   • questions from one terminology to another
   • questions from a parent segment to a child segment of the same terminology
   • Import and export terminology

4. Delete a parent terminology along with its child segments