Replies: Quick Reply

Quick Replies are a great way to walk the user through a specific flow, by suggesting the next course of action. A quick reply, once tapped, inserts a reply on behalf of the user. Quick replies are invaluable when building a bot or automated conversation flow, because they keep your user focused and provide clear instructions on how to proceed.

Each Quick Reply button has an associated action, which uniquely identifies the intent of the action. When the user answers with one of the suggested quick replies, one of the following actions is performed:

  • Trigger an event
  • Send text as the user

Unlike button, Quick Replies disappear after the user taps on one or if a new inbound or outbound message arrives.