Overview of Khoros Flow Actions

Actions enable developers ways to add complex business logic and functionality that is executed contextually within Flows.

They work like any other reply except they are linked to Code actions (add a cross link), Webhook actions (add a cross link), or Zapier actions
(add a cross-link). Drag and drop a reply action (add a cross link) beneath a trigger (add a cross link).

When and why to use Actions

Actions make it easy to create complex apps with dynamic output.

Example use cases:

  • Call an API and send back replies
  • Personalize or customize responses (using time of day)
  • Send an email
  • Handover conversations

You create actions inside the Actions view either by creating Code actions, configuring Webhook actions, or Zapier Action.

Learn about the different types of actions in the flow. See the below topics for more information about the actions.