Other Actions: Audience

Flow Audience provides an overview of all contacts interacting with your project.

Contacts

Contacts are related to channels. Once a user interacts with the bot they will show up in the contacts list.

Segments

Group contacts together using segments is created by specifying conditions. Typically Tags are used to build a segment of users. For example, opt-in for a certain message; like a pre-order of a product.

Import

You can import contacts for channels that support phone numbers (MSISDN) using a CSV file.

CSV File

The following example demonstrates a CSV file that can be imported

full name,phone number,first name,last name,language,tag SUCCESSFULL_LEAD,tag OCTOBER_SALE,metadata channel_whatsapp
John Doe,+14155552682,John,Doe,en

full name

A required field. If the name is unknown, add Anonymous.

phone number

Required MSISDN. Provide the phone number in the E.164 format. E.164 phone number formatting entails the following:

• A + (plus) sign (replacing the International Call Prefix like 011)
• International Country Calling code
• Local Area code
• Local Phone number. For example: +14155552682

first name
Optional first name

last name
Optional last name

language
Optional two-letter language code based on ISO 639-1.

tag
Optional tags that can be attached to all imported contacts. You can specify as many as you need by putting the next structure tag {TAG_NAME} to the headers of your CSV file. The length of a single tag is limited by 1024 characters.

metadata
Optional metadata fields can be attached to all imported contacts. You may want to use this information later in Cloud Actions or flow Conditions. You can specify as many as you need by putting the next structure metadata {KEY_VALUE} to the headers of your CSV file. The length of a single metadata key/value record is limited to 1024 characters.