A flow always launches from a single trigger. The trigger could be text or another type of event, like sharing a location. Flow features a state-of-the-art NLP engine that can train or be trained to understand different types of user input within the context of a conversation.
In the above example, you see a text trigger that is matched when a user sends Hi.
Triggers do not have to be user-initiated. For example, simply opening a webpage or a scheduling service could trigger an event that sends a message.
To add a trigger, just drag and drop it on the design canvas.
The following can be used to trigger a flow:
Flow supports different triggers, including timers and any text that is used for more advanced use cases.
Read more about the different Flow Triggers and Replies
Updated 4 months ago