Terminology knowledge source is similar to the Q&A knowledge source. The main difference is how the information is fed to the Generative model.

Requirements

Terminology Source

• Add "Terminology" Option: Introduce Terminology as a new option in the knowledge type dropdown.
• Group Management: Users should be able to create and rename groups of knowledge sources for better management.
• Menu Options:
  • Import Sheet: Allows users to import terminology from a sheet.
  • Import CSV File: Enables importing terminology from a CSV file.
  • Export to CSV File: Facilitates exporting terminology to a CSV file.
  • Duplicate: Useful for creating variations for different use cases.
• Help Icon: A ? icon should open the documentation for terminology.
• Search Function: Optionally, a search function in the header to search by term and definition.

Personas

• Selection: Terminology is selectable in personas as a source like other knowledge types.

Handling Multiple Definitions

• Multiple Rows: Add multiple rows for terms with different definitions for different contexts.

Linking Terminology to Knowledge Sources

• Universal Terminology Use: Other knowledge sources in the same persona also use the terminology. For terms with multiple meanings, include all definitions.

Conclusion

By incorporating the above features and considerations, the Terminology knowledge source will enhance the clarity and usability of the knowledge base, ensuring consistency across different business contexts.