Handoff and fallback: Trigger the bot from within Front

You can operate the bot and trigger flows using the Front plugin.

Trigger Flows within Front

You can manually start bot flows using the Flow Front plugin.

Setting up events

Using the Flow, you can add different triggers. For each trigger, you need to manually specify if they can be triggered by human agents.

Triggering events

After selecting a conversation, the plugin will display a dropdown with all events that are allowed to be triggered by agents. To trigger the event, select the event and click the Trigger Event button. The bot will automatically resume operation.

Troubleshooting

If you are unable to trigger a specific event, check the dashboard notifications. You might be trying to trigger an event that breaks, for example, a code action.