You can operate the bot and trigger flows using the Front plugin.
You can manually start bot flows using the Flow Front plugin.
Using the Flow, you can add different triggers. For each trigger, you need to manually specify if they can be triggered by human agents.
After selecting a conversation, the plugin will display a dropdown with all events that are allowed to be triggered by agents. To trigger the event, select the event and click the Trigger Event button. The bot will automatically resume operation.
If you are unable to trigger a specific event, check the dashboard notifications. You might be trying to trigger an event that breaks, for example, a code action.
Updated about 1 month ago