Create conversation actions export

Details

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WARNING

The URL for Care Analytics depends on your regional location. Please refer to the Analytics Reports API Reference Overview for more information.

Added July 2019

Runs a Conversation Actions export. See Analytics Reports API quickstart for more details.

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Tip

You may also generate this export using GET /reports/report/conversation_actions; however, POST is the recommended method. When you generate the export using GET, pass all parameters as query string parameters.

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Important

Pass all parameters except for companyKey in the request body. Pass companyKey as a query parameter. See the example for the correct format.

All fields in exports are of the datatype String and have a field length of unbounded. Times will be formatted per the Company setting OR the Locale that the user specifies when running the export.

All arguments are case-sensitive.

The workflowId and the runId in the response are unique IDs specific to this export job. The IDs are used by the /reports/report/workflowId/runId/status and /reports/report/workflowId/runId/download endpoints to check the status of an export job and to download it.

Make a GET request to the /reports/report/<workflowId>/<runId>/status endpoint as shown in the statusUrl field to check the status of the job. When the result.runnerState is CLOSED and result.detail is COMPLETED in the response to /reports/report/<workflowId>/<runId>/status, you are ready to run the endpoint in the downloadUrl. An empty value for downloadUrl indicates that the export has not ready.

Make a GET request to the /reports/report/workflowId/runId/download endpoint as shown in the downloadUrl field to download the export locally.

See Using timezone with timezoneOffset when making a request with these parameters.

See Define columns to return in an export to learn how to specify a limited set of columns to return in the export.