Example Facebook conversation details
{
"status": "success",
"data": [
{
"userHasPermissionToView": true,
"displayNumber": 758108,
"encodedCaseDisposition": 1,
"status": "INPROGRESS",
"assignedToAgent": {
"name": "KH-Ryan Pierson",
"email": "[email protected]",
"lswUuid": "01e638e1-4eb1-4ebe-9290-example"
},
"lswUuid": "90853b54-3d5e-4964-aec0-example",
"createDate": 1594150259084,
"responsePortalLink": "https://example.com/portal/conversation/758108",
"primaryMessage": {
"lakeProperties": [],
"listeningTokenExternalId": "123456789362946",
"userHasPermissionToView": true,
"isSourceHidden": false,
"gdprdeleted": false,
"conversationDisplayId": 758108,
"network": "facebook",
"networkinstance": "facebook",
"lswUuid": "332e0364-0b7c-4691-bdd9-470f55cb5ff4",
"author": {
"gdprMarked": false,
"gdprScrubbed": false,
"scopedIds": [
{
"id": "3540028889341469",
"instance": "123456789362946",
"scope": "PAGE"
},
{
"id": "Abyr7t4_EkaLTeiX",
"instance": "123456789362946",
"scope": "BUSINESS"
}
],
"lswUuid": "61454101-351f-424f-87e4-087b12b76ad9"
},
"receiveDate": 1594150259000,
"publishDate": 1594150257000,
"postContent": "This is a message.",
"url": "",
"isPrivate": true,
"tags": [
{
"creator": {
"type": "SYSTEM"
},
"tagId": 12,
"lswUuid": "b52ed1b5-610c-11e4-b829-063c8f57ca44"
},
{
"creator": {
"type": "SYSTEM"
},
"tagId": 32,
"lswUuid": "b52ee1c0-610c-11e4-b829-063c8f57ca44"
},
{
"creator": {
"type": "SYSTEM"
},
"tagId": 360,
"lswUuid": "0b150e32-dd11-4125-b871-668e937a77c9"
},
{
"creator": {
"type": "SYSTEM"
},
"tagId": 361,
"lswUuid": "f5dd0a38-1e5b-4d98-af93-2b4e3d5a3af9"
}
],
"createdDuringBusinessHours": true,
"isSourceDeleted": false
},
"messages": [
{
"lakeProperties": [],
"listeningTokenExternalId": "194872147362946",
"userHasPermissionToView": true,
"isSourceHidden": false,
"gdprdeleted": false,
"conversationDisplayId": 758108,
"network": "facebook",
"networkinstance": "facebook",
"lswUuid": "332e0364-0b7c-4691-bdd9-470f55cb5ff4",
"author": {
"gdprMarked": false,
"gdprScrubbed": false,
"scopedIds": [
{
"id": "3540028889341469",
"instance": "123456789362946",
"scope": "PAGE"
},
{
"id": "Abyr7t4_EkaLTeiX",
"instance": "123456789362946",
"scope": "BUSINESS"
}
],
"lswUuid": "61454101-351f-424f-87e4-087b12b76ad9"
},
"receiveDate": 1594150259000,
"publishDate": 1594150257000,
"postContent": "This is a message.",
"url": "",
"isPrivate": true,
"tags": [
{
"creator": {
"type": "SYSTEM"
},
"tagId": 12,
"lswUuid": "b52ed1b5-610c-11e4-b829-063c8f57ca44"
},
{
"creator": {
"type": "SYSTEM"
},
"tagId": 32,
"lswUuid": "b52ee1c0-610c-11e4-b829-063c8f57ca44"
},
{
"creator": {
"type": "SYSTEM"
},
"tagId": 360,
"lswUuid": "0b150e32-dd11-4125-b871-668e937a77c9"
},
{
"creator": {
"type": "SYSTEM"
},
"tagId": 361,
"lswUuid": "f5dd0a38-1e5b-4d98-af93-2b4e3d5a3af9"
}
],
"createdDuringBusinessHours": true,
"isSourceDeleted": false
},
{
"lakeProperties": [],
"userHasPermissionToView": true,
"isSourceHidden": false,
"gdprdeleted": false,
"conversationDisplayId": 758108,
"network": "facebook",
"networkinstance": "facebook",
"lswUuid": "b1b76e55-8536-4c3d-822d-2feffb21c530",
"author": {
"gdprMarked": false,
"gdprScrubbed": false,
"scopedIds": [],
"lswUuid": "cf23beb2-0632-4250-b52b-7b3a1ce39e1f"
},
"publishDate": 1594151644000,
"postContent": "Hello! This is a response.",
"url": "",
"isPrivate": true,
"tags": [
{
"creator": {
"type": "SYSTEM"
},
"tagId": 361,
"lswUuid": "f5dd0a38-1e5b-4d98-af93-2b4e3d5a3af9"
}
],
"respondingAgent": {
"name": "KH-Ryan Pierson",
"email": "[email protected]",
"lswUuid": "01e638e1-4eb1-4ebe-9290-4b0304f44a55"
},
"inResponseToDocLswUuid": "332e0364-0b7c-4691-bdd9-470f55cb5ff4",
"responseHandle": "Ecohaus",
"customerWaitTimeMillis": 1388000,
"createdDuringBusinessHours": true,
"isSourceDeleted": false
}
],
"tags": [
{
"creator": {
"type": "SYSTEM"
},
"tagId": 361,
"lswUuid": "f5dd0a38-1e5b-4d98-af93-2b4e3d5a3af9"
}
],
"priority": 2,
"workQueue": {
"lswUuid": "e07f302b-c731-4ea7-9a18-7459f4a4680d",
"id": 19
},
"notes": [
{
"source": "UI",
"createDate": 1594184843000,
"note": "",
"agent": {
"name": "Kh-Chaitra",
"email": "[email protected]",
"lswUuid": "571d7ee6-5ae6-4892-bc1a-c18dd4024166"
}
}
],
"lswPermalink": "https://example.com/console/agent/758108",
"totalResponses": 1,
"hasResponse": false
}
]
}