put https://api.app.lithium.com/bots/v3/resolve
Have a bot mark a conversation as resolved using the Bot v3 API
Details
Make a PUT request to /bots/v3/resolve to have the bot mark the conversation as resolved. The corresponding conversation in Khoros Care will be closed as resolved as well.
{
"type":"resolve",
"coordinate":<coordinate-object>,
"author":{
"id":"<network-author-id>",
"fullName":"<author-name>"
},
"comment":"POST"
}
Resolve payload fields
| Field | Description |
|---|---|
| type | The payload type. Always resolve. |
| coordinate | A Coordinate object. This is object contains details about the bot and the message in context. It is used by Khoros Care. |
| author | An Author object representing the message author on the source channel. |
| comment | An optional comment about this conversation resolution. Stored as an internal note visible in this case history in Care. |