Mark conversation resolved

Have a bot mark a conversation as resolved using the Bot v3 API


Make a PUT request to /bots/v3/resolve to have the bot mark the conversation as resolved. The corresponding conversation in Khoros Care will be closed as resolved as well.


Resolve payload fields

typeThe payload type. Always resolve.
coordinateA Coordinate object. This is object contains details about the bot and the message in context. It is used by Khoros Care.
authorAn Author object representing the message author on the source channel.
commentAn optional comment about this conversation resolution. Stored as an internal note visible in this case history in Care.