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API Reference

Mark conversation resolved

put https://api.app.lithium.com/bots/v3/resolve

Have a bot mark a conversation as resolved using the Bot v3 API

Details

Make a PUT request to /bots/v3/resolve to have the bot mark the conversation as resolved. The corresponding conversation in Khoros Care will be closed as resolved as well. 

{  
  "type":"resolve",
  "coordinate":<coordinate-object>,
  "author":{  
    "id":"<network-author-id>",
    "fullName":"<author-name>"
  },
  "comment":"POST"
  "disposition": "example resolution"
}

Resolve payload fields

FieldDescription
typeThe payload type. Always resolve.
coordinateA Coordinate object. This object contains details about the bot and the message in context. It is used by Khoros Care.
authorAn Author object representing the message author on the source channel.
commentAn optional comment about this conversation resolution. Stored as an internal note visible in this case history in Care.
dispositionThis is an optional field that enables the bot to set a close disposition while marking the conversation as resolved. Leaving the field without a value sets the default close disposition value as configured in Care. However, passing the name of another existing close disposition (as configured in Care) will mark the conversation closed as directed.
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