Mark conversation resolved

Have a bot mark a conversation as resolved using the Bot v3 API

Details

Make a PUT request to /bots/v3/resolve to have the bot mark the conversation as resolved. The corresponding conversation in Khoros Care will be closed as resolved as well.

{  
  "type":"resolve",
  "coordinate":<coordinate-object>,
  "author":{  
    "id":"<network-author-id>",
    "fullName":"<author-name>"
  },
  "comment":"POST"
}

Resolve payload fields

Field

Description

type

The payload type. Always resolve.

coordinate

A Coordinate object. This is object contains details about the bot and the message in context. It is used by Khoros Care.

author

An Author object representing the message author on the source channel.

comment

An optional comment about this conversation resolution. Stored as an internal note visible in this case history in Care.

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