Brand Messenger conversations

Example Khoros Brand Messenger conversation details

{
    "status": "success",
    "data": [
        {
            "userHasPermissionToView": true,
            "lastActivityDate": 0,
            "displayNumber": 104626673,
            "encodedCaseDisposition": 1,
            "status": "INPROGRESS",
            "assignedToAgent": {
                "name": "Kh-example",
                "email": "[email protected]",
                "lswUuid": "example-8cdd-49da-a5e4-5cfc9adfeb7a"
            },
            "lswUuid": "example-e659-4a74-a31f-d4d0a0f105e8",
            "createDate": 1716974670170,
            "responsePortalLink": "https://example.response.lithium.com/portal/conversation/104626673",
            "primaryMessage": {
                "lakeProperties": [
                    {
                        "key": "webUiKey",
                        "value": "85a2afa1-a108-4807-811e-ac586002beb9"
                    },
                    {
                        "key": "state",
                        "value": "Punjab"
                    },
                    {
                        "key": "userAgent",
                        "value": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/125.0.0.0 Safari/537.36"
                    },
                    {
                        "key": "country",
                        "value": "India"
                    },
                    {
                        "key": "language",
                        "value": "en-GB"
                    },
                    {
                        "key": "title",
                        "value": "== BM PORTAL =="
                    },
                    {
                        "key": "url",
                        "value": "https://brandmessenger-portal.qa.aws.lcloud.com/anon/company/manual-c01/widget/eeb97dd9-dcc6-461f-84b1-a9f1ead83331"
                    },
                    {
                        "key": "siteReferrer",
                        "value": "https://brandmessenger-portal.qa.aws.lcloud.com/anon/company/manual-c01/widget/eeb97dd9-dcc6-461f-84b1-a9f1ead83331"
                    },
                    {
                        "key": "platform",
                        "value": "WEB"
                    },
                    {
                        "key": "widgetId",
                        "value": "example-dcc6-461f-84b1-a9f1ead83331"
                    },
                    {
                        "key": "city",
                        "value": "Mohali"
                    },
                    {
                        "key": "ip",
                        "value": "49.36.144.238"
                    },
                    {
                        "key": "ruleId",
                        "value": "example-d5a9-4c1e-9cc3-d0929ee9f450"
                    }
                ],
                "createdDuringTeamBusinessHours": false,
                "isRedditModmail": false,
                "listeningTokenExternalId": "example_3ff0bef0f31b408695da4600ef342adfa_default",
                "userHasPermissionToView": true,
                "isSourceHidden": false,
                "gdprdeleted": false,
                "conversationDisplayId": 104626673,
                "network": "brandmessenger",
                "networkinstance": "brandmessenger",
                "id": "5-example-1663748547352830",
                "lswUuid": "example-7d06-4c52-be11-cb0fbd1601e7",
                "author": {
                    "gdprMarked": false,
                    "gdprScrubbed": false,
                    "lswUuid": "example-0c44-4cc7-afcc-e652154a3578",
                    "network": "brandmessenger",
                    "networkinstance": "brandmessenger",
                    "id": "example-c01_3ff0bef0f31b408695da4600ef342adfa_a4460851-7dc6-4e94-882c-60bfb53701d6"
                },
                "receiveDate": 1716974766000,
                "publishDate": 1716974765000,
                "postContent": "ressponse",
                "url": "",
                "isPrivate": true,
                "tags": [
                    {
                        "creator": {
                            "type": "SYSTEM"
                        },
                        "tagId": 32,
                        "lswUuid": "example-1f88-11e7-9247-99eedf934291"
                    },
                    {
                        "creator": {
                            "type": "SYSTEM"
                        },
                        "tagId": 114559,
                        "lswUuid": "ab569a09-da78-46f6-a2c4-3b2d4cc8590a"
                    },
                    {
                        "creator": {
                            "type": "SYSTEM"
                        },
                        "tagId": 114560,
                        "lswUuid": "00a64971-e68d-4806-a03d-7fd44d346f7c"
                    },
                    {
                        "creator": {
                            "type": "SYSTEM"
                        },
                        "tagId": 122567,
                        "lswUuid": "612a01c1-e779-4755-bd90-fbc6480f2c50"
                    },
                    {
                        "creator": {
                            "type": "SYSTEM"
                        },
                        "tagId": 135262,
                        "lswUuid": "5a4de0ea-ef44-48db-86e6-040863596081"
                    }
                ],
                "urlRecords": [],
                "ingestMethod": "UNKNOWN",
                "createdDuringBusinessHours": false,
                "isSourceDeleted": false,
                "media": []
            },
            "messages": [
                {
                    "lakeProperties": [
                        {
                            "key": "state",
                            "value": "Punjab"
                        },
                        {
                            "key": "userAgent",
                            "value": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/125.0.0.0 Safari/537.36"
                        },
                        {
                            "key": "country",
                            "value": "India"
                        },
                        {
                            "key": "language",
                            "value": "en-GB"
                        },
                        {
                            "key": "title",
                            "value": "== BM PORTAL =="
                        },
                        {
                            "key": "url",
                            "value": "https://brandmessenger-portal.qa.aws.lcloud.com/anon/company/manual-c01/widget/eeb97dd9-dcc6-461f-84b1-a9f1ead83331"
                        },
                        {
                            "key": "webUiKey",
                            "value": "b660f92b-a788-4a4a-bfc9-c21c1dc8a311"
                        },
                        {
                            "key": "siteReferrer",
                            "value": "https://brandmessenger-portal.qa.aws.lcloud.com/anon/company/manual-c01/widget/eeb97dd9-dcc6-461f-84b1-a9f1ead83331"
                        },
                        {
                            "key": "platform",
                            "value": "WEB"
                        },
                        {
                            "key": "widgetId",
                            "value": "eeb97dd9-dcc6-461f-84b1-a9f1ead83331"
                        },
                        {
                            "key": "city",
                            "value": "Mohali"
                        },
                        {
                            "key": "ip",
                            "value": "49.36.144.238"
                        },
                        {
                            "key": "ruleId",
                            "value": "444f7301-d5a9-4c1e-9cc3-d0929ee9f450"
                        }
                    ],
                    "createdDuringTeamBusinessHours": false,
                    "isRedditModmail": false,
                    "listeningTokenExternalId": "manual-c01_3ff0bef0f31b408695da4600ef342adfa_default",
                    "userHasPermissionToView": true,
                    "isSourceHidden": false,
                    "gdprdeleted": false,
                    "conversationDisplayId": 104626673,
                    "network": "brandmessenger",
                    "networkinstance": "brandmessenger",
                    "id": "5-null-1031901776008299",
                    "lswUuid": "574fda43-7a04-46b0-aade-64f961e78afc",
                    "author": {
                        "gdprMarked": false,
                        "gdprScrubbed": false,
                        "lswUuid": "868cae6b-0c44-4cc7-afcc-e652154a3578",
                        "network": "brandmessenger",
                        "networkinstance": "brandmessenger",
                        "id": "manual-c01_3ff0bef0f31b408695da4600ef342adfa_a4460851-7dc6-4e94-882c-60bfb53701d6"
                    },
                    "receiveDate": 1716974670000,
                    "publishDate": 1716974669000,
                    "postContent": "hey",
                    "url": "",
                    "isPrivate": true,
                    "tags": [
                        {
                            "creator": {
                                "type": "SYSTEM"
                            },
                            "tagId": 32,
                            "lswUuid": "48a6e48c-1f88-11e7-9247-99eedf934291"
                        },
                        {
                            "creator": {
                                "type": "SYSTEM"
                            },
                            "tagId": 114559,
                            "lswUuid": "ab569a09-da78-46f6-a2c4-3b2d4cc8590a"
                        },
                        {
                            "creator": {
                                "type": "SYSTEM"
                            },
                            "tagId": 114560,
                            "lswUuid": "00a64971-e68d-4806-a03d-7fd44d346f7c"
                        },
                        {
                            "creator": {
                                "type": "SYSTEM"
                            },
                            "tagId": 122567,
                            "lswUuid": "612a01c1-e779-4755-bd90-fbc6480f2c50"
                        },
                        {
                            "creator": {
                                "type": "SYSTEM"
                            },
                            "tagId": 135262,
                            "lswUuid": "5a4de0ea-ef44-48db-86e6-040863596081"
                        },
                        {
                            "creator": {
                                "type": "AGENT"
                            },
                            "tagId": 136079,
                            "lswUuid": "7ade5334-b42f-496e-a543-4af766ff25fe"
                        }
                    ],
                    "urlRecords": [],
                    "ingestMethod": "UNKNOWN",
                    "createdDuringBusinessHours": false,
                    "isSourceDeleted": false,
                    "media": []
                },
                {
                    "lakeProperties": [
                        {
                            "key": "state",
                            "value": "Punjab"
                        },
                        {
                            "key": "userAgent",
                            "value": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/125.0.0.0 Safari/537.36"
                        },
                        {
                            "key": "country",
                            "value": "India"
                        },
                        {
                            "key": "language",
                            "value": "en-GB"
                        },
                        {
                            "key": "title",
                            "value": "== BM PORTAL =="
                        },
                        {
                            "key": "url",
                            "value": "https://brandmessenger-portal.qa.aws.lcloud.com/anon/company/manual-c01/widget/eeb97dd9-dcc6-461f-84b1-a9f1ead83331"
                        },
                        {
                            "key": "siteReferrer",
                            "value": "https://brandmessenger-portal.qa.aws.lcloud.com/anon/company/manual-c01/widget/eeb97dd9-dcc6-461f-84b1-a9f1ead83331"
                        },
                        {
                            "key": "platform",
                            "value": "WEB"
                        },
                        {
                            "key": "widgetId",
                            "value": "eeb97dd9-dcc6-461f-84b1-a9f1ead83331"
                        },
                        {
                            "key": "city",
                            "value": "Mohali"
                        },
                        {
                            "key": "ip",
                            "value": "49.36.144.238"
                        },
                        {
                            "key": "webUiKey",
                            "value": "06546195-9b21-4456-bc2c-ba9b8f08c6c5"
                        },
                        {
                            "key": "ruleId",
                            "value": "444f7301-d5a9-4c1e-9cc3-d0929ee9f450"
                        }
                    ],
                    "createdDuringTeamBusinessHours": false,
                    "isRedditModmail": false,
                    "listeningTokenExternalId": "manual-c01_3ff0bef0f31b408695da4600ef342adfa_default",
                    "userHasPermissionToView": true,
                    "isSourceHidden": false,
                    "gdprdeleted": false,
                    "conversationDisplayId": 104626673,
                    "network": "brandmessenger",
                    "networkinstance": "brandmessenger",
                    "id": "5-null-37773442769788",
                    "lswUuid": "c5696e50-ae5f-44a0-a22f-946e27537cea",
                    "author": {
                        "gdprMarked": false,
                        "gdprScrubbed": false,
                        "lswUuid": "868cae6b-0c44-4cc7-afcc-e652154a3578",
                        "network": "brandmessenger",
                        "networkinstance": "brandmessenger",
                        "id": "manual-c01_3ff0bef0f31b408695da4600ef342adfa_a4460851-7dc6-4e94-882c-60bfb53701d6"
                    },
                    "receiveDate": 1716974672000,
                    "publishDate": 1716974671000,
                    "postContent": "checking",
                    "url": "",
                    "isPrivate": true,
                    "tags": [
                        {
                            "creator": {
                                "type": "SYSTEM"
                            },
                            "tagId": 32,
                            "lswUuid": "48a6e48c-1f88-11e7-9247-99eedf934291"
                        },
                        {
                            "creator": {
                                "type": "SYSTEM"
                            },
                            "tagId": 114559,
                            "lswUuid": "ab569a09-da78-46f6-a2c4-3b2d4cc8590a"
                        },
                        {
                            "creator": {
                                "type": "SYSTEM"
                            },
                            "tagId": 114560,
                            "lswUuid": "00a64971-e68d-4806-a03d-7fd44d346f7c"
                        },
                        {
                            "creator": {
                                "type": "SYSTEM"
                            },
                            "tagId": 122567,
                            "lswUuid": "612a01c1-e779-4755-bd90-fbc6480f2c50"
                        },
                        {
                            "creator": {
                                "type": "SYSTEM"
                            },
                            "tagId": 135262,
                            "lswUuid": "5a4de0ea-ef44-48db-86e6-040863596081"
                        }
                    ],
                    "urlRecords": [],
                    "ingestMethod": "UNKNOWN",
                    "createdDuringBusinessHours": false,
                    "isSourceDeleted": false,
                    "media": []
                },
                {
                    "lakeProperties": [
                        {
                            "key": "webUiKey",
                            "value": "6e948f1d-4a5f-474a-bd4d-b1bad9edcd4a"
                        },
                        {
                            "key": "state",
                            "value": "Punjab"
                        },
                        {
                            "key": "userAgent",
                            "value": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/125.0.0.0 Safari/537.36"
                        },
                        {
                            "key": "country",
                            "value": "India"
                        },
                        {
                            "key": "language",
                            "value": "en-GB"
                        },
                        {
                            "key": "title",
                            "value": "== BM PORTAL =="
                        },
                        {
                            "key": "url",
                            "value": "https://brandmessenger-portal.qa.aws.lcloud.com/anon/company/manual-c01/widget/eeb97dd9-dcc6-461f-84b1-a9f1ead83331"
                        },
                        {
                            "key": "siteReferrer",
                            "value": "https://brandmessenger-portal.qa.aws.lcloud.com/anon/company/manual-c01/widget/eeb97dd9-dcc6-461f-84b1-a9f1ead83331"
                        },
                        {
                            "key": "platform",
                            "value": "WEB"
                        },
                        {
                            "key": "widgetId",
                            "value": "eeb97dd9-dcc6-461f-84b1-a9f1ead83331"
                        },
                        {
                            "key": "city",
                            "value": "Mohali"
                        },
                        {
                            "key": "ip",
                            "value": "49.36.144.238"
                        },
                        {
                            "key": "ruleId",
                            "value": "444f7301-d5a9-4c1e-9cc3-d0929ee9f450"
                        }
                    ],
                    "createdDuringTeamBusinessHours": false,
                    "isRedditModmail": false,
                    "listeningTokenExternalId": "manual-c01_3ff0bef0f31b408695da4600ef342adfa_default",
                    "userHasPermissionToView": true,
                    "isSourceHidden": false,
                    "gdprdeleted": false,
                    "conversationDisplayId": 104626673,
                    "network": "brandmessenger",
                    "networkinstance": "brandmessenger",
                    "id": "5-null-1018165980952017",
                    "lswUuid": "919f627f-8c1c-44c8-9bf9-04cb07a2819f",
                    "author": {
                        "gdprMarked": false,
                        "gdprScrubbed": false,
                        "lswUuid": "868cae6b-0c44-4cc7-afcc-e652154a3578",
                        "network": "brandmessenger",
                        "networkinstance": "brandmessenger",
                        "id": "manual-c01_3ff0bef0f31b408695da4600ef342adfa_a4460851-7dc6-4e94-882c-60bfb53701d6"
                    },
                    "receiveDate": 1716974673000,
                    "publishDate": 1716974673000,
                    "postContent": "manual",
                    "url": "",
                    "isPrivate": true,
                    "tags": [
                        {
                            "creator": {
                                "type": "SYSTEM"
                            },
                            "tagId": 32,
                            "lswUuid": "48a6e48c-1f88-11e7-9247-99eedf934291"
                        },
                        {
                            "creator": {
                                "type": "SYSTEM"
                            },
                            "tagId": 103084,
                            "lswUuid": "29b808ff-ed0d-4a9c-9ef8-f4cffc827fe3"
                        },
                        {
                            "creator": {
                                "type": "SYSTEM"
                            },
                            "tagId": 114559,
                            "lswUuid": "ab569a09-da78-46f6-a2c4-3b2d4cc8590a"
                        },
                        {
                            "creator": {
                                "type": "SYSTEM"
                            },
                            "tagId": 114560,
                            "lswUuid": "00a64971-e68d-4806-a03d-7fd44d346f7c"
                        },
                        {
                            "creator": {
                                "type": "SYSTEM"
                            },
                            "tagId": 122567,
                            "lswUuid": "612a01c1-e779-4755-bd90-fbc6480f2c50"
                        },
                        {
                            "creator": {
                                "type": "SYSTEM"
                            },
                            "tagId": 135262,
                            "lswUuid": "5a4de0ea-ef44-48db-86e6-040863596081"
                        }
                    ],
                    "urlRecords": [],
                    "ingestMethod": "UNKNOWN",
                    "createdDuringBusinessHours": false,
                    "isSourceDeleted": false,
                    "media": []
                },
                {
                    "lakeProperties": [
                        {
                            "key": "state",
                            "value": "Punjab"
                        },
                        {
                            "key": "userAgent",
                            "value": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/125.0.0.0 Safari/537.36"
                        },
                        {
                            "key": "country",
                            "value": "India"
                        },
                        {
                            "key": "language",
                            "value": "en-GB"
                        },
                        {
                            "key": "title",
                            "value": "== BM PORTAL =="
                        },
                        {
                            "key": "url",
                            "value": "https://brandmessenger-portal.qa.aws.lcloud.com/anon/company/manual-c01/widget/eeb97dd9-dcc6-461f-84b1-a9f1ead83331"
                        },
                        {
                            "key": "siteReferrer",
                            "value": "https://brandmessenger-portal.qa.aws.lcloud.com/anon/company/manual-c01/widget/eeb97dd9-dcc6-461f-84b1-a9f1ead83331"
                        },
                        {
                            "key": "platform",
                            "value": "WEB"
                        },
                        {
                            "key": "widgetId",
                            "value": "example-dcc6-461f-84b1-a9f1ead83331"
                        },
                        {
                            "key": "city",
                            "value": "Mohali"
                        },
                        {
                            "key": "ip",
                            "value": "49.36.144.238"
                        },
                        {
                            "key": "webUiKey",
                            "value": "example-4ca7-473c-8bcc-22ed11c3d6e6"
                        },
                        {
                            "key": "ruleId",
                            "value": "example-d5a9-4c1e-9cc3-d0929ee9f450"
                        }
                    ],
                    "createdDuringTeamBusinessHours": false,
                    "isRedditModmail": false,
                    "listeningTokenExternalId": "manual-c01_3ff0bef0f31b408695da4600ef342adfa_default",
                    "userHasPermissionToView": true,
                    "isSourceHidden": false,
                    "gdprdeleted": false,
                    "conversationDisplayId": 104626673,
                    "network": "brandmessenger",
                    "networkinstance": "brandmessenger",
                    "id": "5-null-1275712182862987",
                    "lswUuid": "example-dd64-4b8b-9687-1f802c31d9cd",
                    "author": {
                        "gdprMarked": false,
                        "gdprScrubbed": false,
                        "lswUuid": "example-0c44-4cc7-afcc-e652154a3578",
                        "network": "brandmessenger",
                        "networkinstance": "brandmessenger",
                        "id": "example-c01_3ff0bef0f31b408695da4600ef342adfa_a4460851-7dc6-4e94-882c-60bfb53701d6"
                    },
                    "receiveDate": 1716974676000,
                    "publishDate": 1716974674000,
                    "postContent": "tag",
                    "url": "",
                    "isPrivate": true,
                    "tags": [
                        {
                            "creator": {
                                "type": "SYSTEM"
                            },
                            "tagId": 32,
                            "lswUuid": "example-1f88-11e7-9247-99eedf934291"
                        },
                        {
                            "creator": {
                                "type": "SYSTEM"
                            },
                            "tagId": 114559,
                            "lswUuid": "example-da78-46f6-a2c4-3b2d4cc8590a"
                        },
                        {
                            "creator": {
                                "type": "SYSTEM"
                            },
                            "tagId": 114560,
                            "lswUuid": "example-e68d-4806-a03d-7fd44d346f7c"
                        },
                        {
                            "creator": {
                                "type": "SYSTEM"
                            },
                            "tagId": 122567,
                            "lswUuid": "example-e779-4755-bd90-fbc6480f2c50"
                        },
                        {
                            "creator": {
                                "type": "SYSTEM"
                            },
                            "tagId": 135262,
                            "lswUuid": "example-ef44-48db-86e6-040863596081"
                        }
                    ],
                    "urlRecords": [],
                    "ingestMethod": "UNKNOWN",
                    "createdDuringBusinessHours": false,
                    "isSourceDeleted": false,
                    "media": []
                },
                {
                    "lakeProperties": [
                        {
                            "key": "state",
                            "value": "Punjab"
                        },
                        {
                            "key": "userAgent",
                            "value": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/125.0.0.0 Safari/537.36"
                        },
                        {
                            "key": "country",
                            "value": "India"
                        },
                        {
                            "key": "language",
                            "value": "en-GB"
                        },
                        {
                            "key": "title",
                            "value": "== BM PORTAL =="
                        },
                        {
                            "key": "url",
                            "value": "https://brandmessenger-portal.qa.aws.lcloud.com/anon/company/manual-c01/widget/eeb97dd9-dcc6-461f-84b1-a9f1ead83331"
                        },
                        {
                            "key": "siteReferrer",
                            "value": "https://brandmessenger-portal.qa.aws.lcloud.com/anon/company/manual-c01/widget/eeb97dd9-dcc6-461f-84b1-a9f1ead83331"
                        },
                        {
                            "key": "platform",
                            "value": "WEB"
                        },
                        {
                            "key": "widgetId",
                            "value": "eeb97dd9-dcc6-461f-84b1-a9f1ead83331"
                        },
                        {
                            "key": "webUiKey",
                            "value": "ab71b258-7585-4cce-afe5-c1f8260ec6e6"
                        },
                        {
                            "key": "city",
                            "value": "Mohali"
                        },
                        {
                            "key": "ip",
                            "value": "49.36.144.238"
                        },
                        {
                            "key": "ruleId",
                            "value": "example-d5a9-4c1e-9cc3-d0929ee9f450"
                        }
                    ],
                    "createdDuringTeamBusinessHours": false,
                    "isRedditModmail": false,
                    "listeningTokenExternalId": "manual-c01_3ff0bef0f31b408695da4600ef342adfa_default",
                    "userHasPermissionToView": true,
                    "isSourceHidden": false,
                    "gdprdeleted": false,
                    "conversationDisplayId": 104626673,
                    "network": "brandmessenger",
                    "networkinstance": "brandmessenger",
                    "id": "5-null-1294598905391844",
                    "lswUuid": "example-193f-479f-ad1d-ab6f74ce7ae9",
                    "author": {
                        "gdprMarked": false,
                        "gdprScrubbed": false,
                        "lswUuid": "example-0c44-4cc7-afcc-e652154a3578",
                        "network": "brandmessenger",
                        "networkinstance": "brandmessenger",
                        "id": "manual-c01_3ff0bef0f31b408695da4600ef342adfa_a4460851-7dc6-4e94-882c-60bfb53701d6"
                    },
                    "receiveDate": 1716974677000,
                    "publishDate": 1716974676000,
                    "postContent": "addition",
                    "url": "",
                    "isPrivate": true,
                    "tags": [
                        {
                            "creator": {
                                "type": "SYSTEM"
                            },
                            "tagId": 32,
                            "lswUuid": "example-1f88-11e7-9247-99eedf934291"
                        },
                        {
                            "creator": {
                                "type": "SYSTEM"
                            },
                            "tagId": 114559,
                            "lswUuid": "example-da78-46f6-a2c4-3b2d4cc8590a"
                        },
                        {
                            "creator": {
                                "type": "SYSTEM"
                            },
                            "tagId": 114560,
                            "lswUuid": "example-e68d-4806-a03d-7fd44d346f7c"
                        },
                        {
                            "creator": {
                                "type": "SYSTEM"
                            },
                            "tagId": 122567,
                            "lswUuid": "example-e779-4755-bd90-fbc6480f2c50"
                        },
                        {
                            "creator": {
                                "type": "SYSTEM"
                            },
                            "tagId": 135262,
                            "lswUuid": "example-ef44-48db-86e6-040863596081"
                        }
                    ],
                    "urlRecords": [],
                    "ingestMethod": "UNKNOWN",
                    "createdDuringBusinessHours": false,
                    "isSourceDeleted": false,
                    "media": []
                },
                {
                    "lakeProperties": [
                        {
                            "key": "webUiKey",
                            "value": "example-a108-4807-811e-ac586002beb9"
                        },
                        {
                            "key": "state",
                            "value": "Punjab"
                        },
                        {
                            "key": "userAgent",
                            "value": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/125.0.0.0 Safari/537.36"
                        },
                        {
                            "key": "country",
                            "value": "India"
                        },
                        {
                            "key": "language",
                            "value": "en-GB"
                        },
                        {
                            "key": "title",
                            "value": "== BM PORTAL =="
                        },
                        {
                            "key": "url",
                            "value": "https://brandmessenger-portal.qa.aws.lcloud.com/anon/company/manual-c01/widget/eeb97dd9-dcc6-461f-84b1-a9f1ead83331"
                        },
                        {
                            "key": "siteReferrer",
                            "value": "https://brandmessenger-portal.qa.aws.lcloud.com/anon/company/manual-c01/widget/eeb97dd9-dcc6-461f-84b1-a9f1ead83331"
                        },
                        {
                            "key": "platform",
                            "value": "WEB"
                        },
                        {
                            "key": "widgetId",
                            "value": "example-dcc6-461f-84b1-a9f1ead83331"
                        },
                        {
                            "key": "city",
                            "value": "Mohali"
                        },
                        {
                            "key": "ip",
                            "value": "49.36.144.238"
                        },
                        {
                            "key": "ruleId",
                            "value": "example-d5a9-4c1e-9cc3-d0929ee9f450"
                        }
                    ],
                    "createdDuringTeamBusinessHours": false,
                    "isRedditModmail": false,
                    "listeningTokenExternalId": "manual-c01_3ff0bef0f31b408695da4600ef342adfa_default",
                    "userHasPermissionToView": true,
                    "isSourceHidden": false,
                    "gdprdeleted": false,
                    "conversationDisplayId": 104626673,
                    "network": "brandmessenger",
                    "networkinstance": "brandmessenger",
                    "id": "5-null-1663748547352830",
                    "lswUuid": "example-7d06-4c52-be11-cb0fbd1601e7",
                    "author": {
                        "gdprMarked": false,
                        "gdprScrubbed": false,
                        "lswUuid": "example-0c44-4cc7-afcc-e652154a3578",
                        "network": "brandmessenger",
                        "networkinstance": "brandmessenger",
                        "id": "example-c01_3ff0bef0f31b408695da4600ef342adfa_a4460851-7dc6-4e94-882c-60bfb53701d6"
                    },
                    "receiveDate": 1716974766000,
                    "publishDate": 1716974765000,
                    "postContent": "ressponse",
                    "url": "",
                    "isPrivate": true,
                    "tags": [
                        {
                            "creator": {
                                "type": "SYSTEM"
                            },
                            "tagId": 32,
                            "lswUuid": "example-1f88-11e7-9247-99eedf934291"
                        },
                        {
                            "creator": {
                                "type": "SYSTEM"
                            },
                            "tagId": 114559,
                            "lswUuid": "example-da78-46f6-a2c4-3b2d4cc8590a"
                        },
                        {
                            "creator": {
                                "type": "SYSTEM"
                            },
                            "tagId": 114560,
                            "lswUuid": "example-e68d-4806-a03d-7fd44d346f7c"
                        },
                        {
                            "creator": {
                                "type": "SYSTEM"
                            },
                            "tagId": 122567,
                            "lswUuid": "example-e779-4755-bd90-fbc6480f2c50"
                        },
                        {
                            "creator": {
                                "type": "SYSTEM"
                            },
                            "tagId": 135262,
                            "lswUuid": "example-ef44-48db-86e6-040863596081"
                        }
                    ],
                    "urlRecords": [],
                    "ingestMethod": "UNKNOWN",
                    "createdDuringBusinessHours": false,
                    "isSourceDeleted": false,
                    "media": []
                }
            ],
            "tags": [
                {
                    "creator": {
                        "type": "SYSTEM"
                    },
                    "tagId": 79,
                    "lswUuid": "0e7f24af-3757-11e8-84fc-0a0bfd34bea2"
                },
                {
                    "creator": {
                        "type": "SYSTEM"
                    },
                    "tagId": 114559,
                    "lswUuid": "example-da78-46f6-a2c4-3b2d4cc8590a"
                },
                {
                    "creator": {
                        "type": "SYSTEM"
                    },
                    "tagId": 114560,
                    "lswUuid": "example-e68d-4806-a03d-7fd44d346f7c"
                },
                {
                    "creator": {
                        "type": "SYSTEM"
                    },
                    "tagId": 125503,
                    "lswUuid": "example-c1cd-11ed-b517-06ce4a4ee5c1"
                },
                {
                    "creator": {
                        "type": "SYSTEM"
                    },
                    "tagId": 131005,
                    "lswUuid": "example-144a-11ee-b517-06ce4a4ee5c1"
                },
                {
                    "creator": {
                        "type": "SYSTEM"
                    },
                    "tagId": 131772,
                    "lswUuid": "example-1b4e-11ee-b517-06ce4a4ee5c1"
                },
                {
                    "creator": {
                        "type": "SYSTEM"
                    },
                    "tagId": 135262,
                    "lswUuid": "example-ef44-48db-86e6-040863596081"
                }
            ],
            "priority": 1,
            "workQueue": {
                "lswUuid": "example-5908-4e87-8ae4-e7e3d065951c",
                "id": 4
            },
            "notes": [],
            "lswPermalink": "https://example.response.lithium.com/console/agent/104626673",
            "totalResponses": 0,
            "hasResponse": false
        }
    ]
}