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API Reference

Guides Recipes API Reference What's New

Khoros Care API overview

Khoros Care APIs

Analytics Reports

Analytics Reports API reference overview
Get time zone IDs for exportsget
Get job statusget
Create conversation actions reportget
Create user exportget
Download export by run IDget
Get export job statusget
Get team IDsget
Create raw author exportpost
Create raw combined exportpost
Create raw conversations exportpost
Create conversation actions exportpost
Create conversation action history exportpost
Create raw incoming post exportpost
Create agent state exportpost
Create raw help request exportpost
Create raw response exportpost
Create raw response approval exportpost
Create raw team performance exportpost
Run team performance interval exportpost

Authentication API v2

Authentication API v2
Return entity JWT statusget
Create JWT tokenpost

Author API v2

Author v2 API
Attributes and the Author API
Disassociating authors and author attributes from a Person
About conversation IDs
Batch author updates
About Author API PUT actions
Get paginated list of authorsget
Get author details by IDget
List author records changed todayget
Get author by source network IDget
Get author by source network ID per instanceget
Get author(s) by network handleget
Get author(s) by network handle and instanceget
Get conversation IDs by Care author and dayget
Get conversation IDs by author, network ID, and dayget
Get conversation IDs by author network ID, instance, and dayget
Get conversation IDs by author network handle and networkget
Get conversation IDs by author network handle and instanceget
Create Care authorpost
Remove Person attributes by network ID and instancepost
Update author by source network IDput
Update author by network ID and instanceput
Batch update author records by authorput
Update or merge author handles by Care author IDput
Reactivate author conversationsput
Reactivate instance author conversationsput

Bot API v3

Bot API v3
Registration payload
Incoming Message Payloads
Actions object
Author object
Coordinate object
Properties object
Form Response object
Location object
Media object
Rich Content object
Referral object
Get entity currently controlling conversation by author and networkget
Get bot health status by app IDget
Get registrations using valid JWT tokenget
Get bot registrations by source channelget
Get bot registration detailsget
Monitor request to Bot v3 APIget
Monitor requests by date range, state, and originget
Register bot with Khoros Care and the Automation Frameworkpost
Respond to incoming message (bot to channel)post
Update author's attributesput
Update author metadataput
Pass conversation controlput
Add internal note to bot conversationput
Change conversation priorityput
Edit bot registrationput
Change bot operating modeput
Mark conversation resolvedput
Tag message by Care tag IDput
Untag message by Care tag IDput
Refresh JWTput
Move conversation to specified workqueueput
Delete bot registrationdelete
Invalidate JWTdelete

Bot API v2

Bot API v2
Bot API workflows
Bot registration
API callbacks to bots
Finding bot-related conversations for testing
Get bot registration detailsget
Get registrations by external IDget
Get current time to agent response (TAR)get
Register bot with Khoros Carepost
Register bot with Khoros Care or update registrationput
Hand conversation to Care agentput
Mark conversation resolved for botput
Delete bot registrationdelete

Conversation API v2

Conversation API v2
Brand Messenger conversations
Community conversations
Facebook conversations
Instagram conversations
Twitter conversations
Get conversation IDs by author and dateget
Get conversation details by unique IDget
Get conversation details by display IDget
Get conversation details by document source IDget

Conversation Tag Rules v2

Conversation Tag Rules API v2
Get conversation tag rule definitionsget

GDPR API v2

GDPR API v2
Create GDPR requestpost
Get GDPR request statusget

Listening API v2

Listening API v2
Listening API object definitions
Validate JSON request of inbound messagespost
Create inbound messagespost
Send batch(es) of messages to be assembled into a case by reference messagepost
Delete messagesdelete

Smart Views API v2

Smart Views API v2
Get Smart View IDsget

Tag API v2

Tag API v2
Get tag detailsget

Work Queue API v2

Work Queue API v2
Get work queue IDsget

Work Queue API v1

Work Queue API v1
Get work queues detailsget

Agent States API v2

Agent States API v2
Retrieve Defined Agent Statesget
Set Agent State by Emailput
Set Agent State by UUIDput
Set Agent State by SSO IDput

Supervisor Reports API

Supervisor Reports API (Deprecated)
Generating a CSV export (deprecated)
Create CSV export for downloadget
Create CSV export for download by date(s)get
List available report namesget

secure forms api

Get Secure Formsget
Send a bot response with a secure formpost

API Specifications

Getting Started With Your API

CRM (API SPECIFICATION)

API Specification Introduction
Case
Customer
Meta
- Define Object Structuresget

Get work queues details

get https://{instance}.response.lithium.com/api/v1/workqueues

Returns details about work queues in Care

Returns details about work queues

Language

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