Learn about conversation IDs retrieved with the Author API
The Author API /conversation endpoints:
- /authors/lswUuid/conversations
- /authors/networks/networktype/ids/networkid/conversations
- /authors/networks/networktype/instances/networkinstance/ids/networkid/conversations
- /authors/networks/networktype/handles/networkhandle/conversations
- /authors/networks/networktype/instances/networkinstance/handles/networkhandle/conversations
return the IDs for conversations associated with a specified author during a specified time range up to 24 hours. The APIs return new conversations created and conversations with the following modifications:
- An agent claimed a conversation
- A conversation was assigned to an agent by supervisor
- A conversation was unclaimed by agent or unassigned by supervisor
- A conversation was closed
- A conversation was re-opened
- An agent or supervisor responded to a conversation
- A disposition change
- A work queue change
- A note was added
- A priority change
- A post was deleted or split into a new conversation
- A post was merged into a conversation
- A post was updated
- An agent confirmed that a post belongs to a conversation
- A snooze was set, unset, or expired
- A conversation needs attention
- Conversations were merged
- Tags were attached/detached/replaced
- A response draft was changed/deleted
- A response was accepted/deleted/failed
- A response submitted/canceled
- Reviewer claimed/unclaimed