Add internal note to bot conversation

Attach an internal note to the current bot conversation

Details

Attach an internal note to the current bot conversation with a PUT request to /bots/v3/note.

{  
  "type":"note",
  "coordinate":<coordinate-object>,
  "author":{  
    "id":"<network-author-id>",
    "fullName":"<author-name>"
  },
  "note":"text for the internal note"
}

Note JSON payload fields

Field

Description

type

The payload type. Always note.

coordinate

A Coordinate object. This is object contains details about the bot and the message in context. It is used by Khoros Care.

author

An Author object representing the message author on the source channel.

note

The text of the note.

Language