Added June 2018

Tags are a powerful tool that enables Admins to create work queues and route conversations to the best agent team to serve customer needs. Smart Views use tags to fine-tune which conversations display in an agent’s Available Work Queue.

A tag rule is used to auto-tag a conversation or author. The Conversation Tag Rule API enables you to retrieve all Conversation tag rule definitions in Khoros Care. You can optionally filter your request to a specific set of tag IDs. Conversation tag rules are rules created for specific keywords, Lucene queries, or Regex queries and are applied to conversations.

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Note

The Conversation Tag Rules API does not return tag rules created for Authors.

Authentication

All Conversation Tag Rules API endpoints require HTTP Basic Authentication. Create a dedicated API user account and file a Support ticket as described in HTTP authentication.