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API Reference

Move conversation to specified workqueue

put https://api.app.lithium.com/bots/v3/workqueue

Use the Bot v3 API to have a bot move a conversation to a specific workqueue

Details

Make a PUT request to /bots/v3/workqueue to have the bot move a conversation to a specific work queue.

{  
  "type":"workqueue",
  "coordinate":<coordinate-object>,
  "author":{  
    "id":"<network-author-id>",
    "fullName":"<author-name>"
  },
  "comment":"Moved for reasons",
  "newWorkQueue":21,
  "conversationDisplayId":4299,

}

Workqueue payload fields

FieldDescription
typeThe payload type. Always workqueue.
coordinateA Coordinate object. This is object contains details about the bot and the message in context. It is used by Khoros Care.
authorAn Author object representing the message author on the source channel.
commentAn optional comment about this conversation resolution. Stored as an internal note visible in this case history in Khoros Care.
newWorkQueueRequired. The integer ID of the work queue you wish to move the conversation to. Must be a valid Care workqueue ID. To get work queue ID, use GET /api/v2/workqueues/.
conversationDisplayIdThe integer conversation display ID. If present, the ID must match an existing conversation. If absent, we will attempt to match an eligible case based on author and network.
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