Example Instagram conversation details
{
"status": "success",
"data": [
{
"userHasPermissionToView": true,
"displayNumber": 774752,
"encodedCaseDisposition": 2,
"status": "RESPONDED",
"assignedToAgent": {
"name": "KH-Ryan Pierson",
"email": "[email protected]",
"lswUuid": "example-4eb1-4ebe-9290-4b0304f44a55"
},
"lswUuid": "example-ae4b-4ad8-af78-33a5533dcac7",
"createDate": 1598042190593,
"responsePortalLink": "https://echohausaws.response.lithium.com/portal/conversation/774752",
"primaryMessage": {
"lakeProperties": [],
"listeningTokenExternalId": "17841400692995901",
"userHasPermissionToView": true,
"isSourceHidden": false,
"gdprdeleted": false,
"conversationDisplayId": 774752,
"network": "instagram",
"networkinstance": "instagram",
"id": "17878449511767098",
"lswUuid": "example-6ba4-491b-b2c5-6f069a9941ff",
"author": {
"gdprMarked": false,
"gdprScrubbed": false,
"lswUuid": "039205f6-b910-4a0e-b168-4caad30fff66",
"network": "instagram",
"networkinstance": "instagram",
"id": "ryanmpierson"
},
"receiveDate": 1598042190000,
"publishDate": 1598042169000,
"postContent": "Well done!",
"url": "",
"isPrivate": false,
"tags": [
{
"creator": {
"type": "SYSTEM"
},
"tagId": 12,
"lswUuid": "example-610c-11e4-b829-063c8f57ca44"
},
{
"creator": {
"type": "SYSTEM"
},
"tagId": 363,
"lswUuid": "example-3929-48d0-9ebb-ff1ae64a0cf8"
},
{
"creator": {
"type": "SYSTEM"
},
"tagId": 1841,
"lswUuid": "example-51af-11e8-b278-0633dc0c3228"
},
{
"creator": {
"type": "SYSTEM"
},
"tagId": 2353,
"lswUuid": "example-8fb2-48ad-823e-1f2b19f1b725"
}
],
"urlRecords": [],
"ingestMethod": "UNKNOWN",
"createdDuringBusinessHours": false,
"isSourceDeleted": false,
"media": []
},
"messages": [
{
"lakeProperties": [],
"listeningTokenExternalId": "17841400692995901",
"userHasPermissionToView": true,
"isSourceHidden": false,
"gdprdeleted": false,
"conversationDisplayId": 774752,
"network": "instagram",
"networkinstance": "instagram",
"id": "17946188077306953",
"lswUuid": "example-e767-4a42-8ad1-9f8c2a426771",
"author": {
"gdprMarked": false,
"gdprScrubbed": false,
"lswUuid": "example-2a1b-470a-8855-189100d1f811",
"network": "instagram",
"networkinstance": "instagram",
"id": "17841400692995901"
},
"receiveDate": 1598042190000,
"publishDate": 1572286840000,
"postContent": "Look at our new fuse boxes. Available in the next weeks.",
"url": "https://www.instagram.com/p/B4K_ZRaKjvW/",
"isPrivate": false,
"tags": [
{
"creator": {
"type": "SYSTEM"
},
"tagId": 12,
"lswUuid": "example-610c-11e4-b829-063c8f57ca44"
},
{
"creator": {
"type": "SYSTEM"
},
"tagId": 44,
"lswUuid": "example-610c-11e4-b829-063c8f57ca44"
},
{
"creator": {
"type": "SYSTEM"
},
"tagId": 322,
"lswUuid": "example-e70e-409b-9974-4c608d7177f3"
},
{
"creator": {
"type": "SYSTEM"
},
"tagId": 363,
"lswUuid": "example-3929-48d0-9ebb-ff1ae64a0cf8"
},
{
"creator": {
"type": "SYSTEM"
},
"tagId": 1841,
"lswUuid": "example-51af-11e8-b278-0633dc0c3228"
}
],
"urlRecords": [],
"ingestMethod": "UNKNOWN",
"createdDuringBusinessHours": false,
"isSourceDeleted": false,
"media": [
{
"type": "IMAGE",
"url": "https://live-tocoma-lakehouse-public-us-west-2.prod.aws.lcloud.com/api/v1/media/network/INSTAGRAM/redirect?memento=NZimrlUjZ_rUZlLTSpMU1ulisJ47Squmd0H1PcqBa6yJvydERLQsqgmHQTuyDRxu0kZ4v7RnQoMfsTqyDj3k1A_TaPAgall3a6n5Vhq5BDb9pa98wWKfaYzGKdfnoO380v6apIwWUgD0zeIOI8VgneR8Aq-y0OJgd3yQsE8GmoxdfWPLfFoqi19z_QQVzrOKxeFFuauaNonMj2_-_rQfrpPDzrVNIZbte7YkuJH7Ghu8ZpapmFJjgfTB9IRS3_82CBk4ACPlgw8PQJBnP7nDO_tSh496u8N43McCqFW5DiAErTVi8ou7mCDmgug1RO06hPQdAH4aRgJ4"
}
]
},
{
"lakeProperties": [],
"listeningTokenExternalId": "17841400692995901",
"userHasPermissionToView": true,
"isSourceHidden": false,
"gdprdeleted": false,
"conversationDisplayId": 774752,
"network": "instagram",
"networkinstance": "instagram",
"id": "17878449511767098",
"lswUuid": "example-6ba4-491b-b2c5-6f069a9941ff",
"author": {
"gdprMarked": false,
"gdprScrubbed": false,
"lswUuid": "example-b910-4a0e-b168-4caad30fff66",
"network": "instagram",
"networkinstance": "instagram",
"id": "ryanmpierson"
},
"receiveDate": 1598042190000,
"publishDate": 1598042169000,
"postContent": "Well done!",
"url": "",
"isPrivate": false,
"tags": [
{
"creator": {
"type": "SYSTEM"
},
"tagId": 12,
"lswUuid": "example-610c-11e4-b829-063c8f57ca44"
},
{
"creator": {
"type": "SYSTEM"
},
"tagId": 363,
"lswUuid": "example-3929-48d0-9ebb-ff1ae64a0cf8"
},
{
"creator": {
"type": "SYSTEM"
},
"tagId": 1841,
"lswUuid": "example-51af-11e8-b278-0633dc0c3228"
},
{
"creator": {
"type": "SYSTEM"
},
"tagId": 2353,
"lswUuid": "example-8fb2-48ad-823e-1f2b19f1b725"
}
],
"urlRecords": [],
"ingestMethod": "UNKNOWN",
"createdDuringBusinessHours": false,
"isSourceDeleted": false,
"media": []
},
{
"lakeProperties": [],
"userHasPermissionToView": true,
"isSourceHidden": false,
"gdprdeleted": false,
"conversationDisplayId": 774752,
"network": "instagram",
"networkinstance": "instagram",
"id": "17846596376312760",
"lswUuid": "example-a254-41c5-81d5-725efb8f86aa",
"author": {
"gdprMarked": false,
"gdprScrubbed": false,
"lswUuid": "example-1931-4a8d-a9d4-68ad6bd6c4c3",
"network": "instagram",
"networkinstance": "instagram",
"id": "1657687099"
},
"publishDate": 1598042253000,
"postContent": "@ryanmpierson Thank you!",
"url": "",
"isPrivate": false,
"tags": [
{
"creator": {
"type": "SYSTEM"
},
"tagId": 362,
"lswUuid": "example-4919-418f-b3af-664d695b8cba"
}
],
"respondingAgent": {
"name": "KH-Ryan Pierson",
"email": "[email protected]",
"lswUuid": "example-4eb1-4ebe-9290-4b0304f44a55"
},
"inResponseToDocLswUuid": "example-6ba4-491b-b2c5-6f069a9941ff",
"urlRecords": [],
"ingestMethod": "RESPONDING",
"responseHandle": "ecohausme",
"customerWaitTimeMillis": 84000,
"createdDuringBusinessHours": false,
"isSourceDeleted": false,
"media": []
}
],
"tags": [
{
"creator": {
"type": "SYSTEM"
},
"tagId": 45,
"lswUuid": "example-610c-11e4-b829-063c8f57ca44"
},
{
"creator": {
"type": "SYSTEM"
},
"tagId": 363,
"lswUuid": "example-3929-48d0-9ebb-ff1ae64a0cf8"
}
],
"priority": 5,
"workQueue": {
"lswUuid": "example-2db8-40d1-a617-ef650600c1b5",
"id": 191
},
"notes": [],
"lswPermalink": "https://echohausaws.response.lithium.com/console/agent/774752",
"totalResponses": 1,
"hasResponse": false
}
]
}