Example Twitter conversation details
Note
Prior to the March 2018 release, the
network,networkinstance, andidfields were not returned with theauthordata.
{
"status": "success",
"data": [
{
"userHasPermissionToView": true,
"displayNumber": 774410,
"encodedCaseDisposition": 2,
"status": "RESPONDED",
"assignedToAgent":
{
"name": "KH-John Doe",
"email": "[email protected]",
"lswUuid": "ce3dfd8c-b13f-4d88-9b5a-8c1caeb0613c"
},
"lswUuid": "a0cb719f-19c9-4f0a-8f7a-c1dc25eca613",
"createDate": 1597959557808,
"responsePortalLink": "https://rocksnropes.response.lithium.com/portal/conversation/774410",
"primaryMessage":
{
"lakeProperties": [],
"listeningTokenExternalId": "2446158554",
"userHasPermissionToView": true,
"isSourceHidden": false,
"gdprdeleted": false,
"conversationDisplayId": 774410,
"network": "twitter",
"networkinstance": "twitter",
"id": "1296562468966346756",
"lswUuid": "2b32af33-d577-4bc3-a12d-example",
"author":
{
"gdprMarked": false,
"gdprScrubbed": false,
"lswUuid": "bbc4f84d-2439-4c8b-8774-e771fbf1d75c",
"network": "twitter",
"networkinstance": "twitter",
"id": "254187684"
},
"receiveDate": 1597959558000,
"publishDate": 1597959556000,
"url": "",
"isPrivate": true,
"tags": [
{
"creator":
{
"type": "SYSTEM"
},
"tagId": 12,
"lswUuid": "b52ed1b5-610c-11e4-b829-example"
},
{
"creator":
{
"type": "SYSTEM"
},
"tagId": 32,
"lswUuid": "b52ee1c0-610c-11e4-b829-example"
},
{
"creator":
{
"type": "SYSTEM"
},
"tagId": 360,
"lswUuid": "0b150e32-dd11-4125-b871-example"
},
{
"creator":
{
"type": "SYSTEM"
},
"tagId": 1994,
"lswUuid": "4d83122a-270c-4b78-b15d-example"
}],
"createdDuringBusinessHours": false,
"isSourceDeleted": false
},
"messages": [
{
"lakeProperties": [],
"listeningTokenExternalId": "2446158554",
"userHasPermissionToView": true,
"isSourceHidden": false,
"gdprdeleted": false,
"conversationDisplayId": 774410,
"network": "twitter",
"networkinstance": "twitter",
"id": "1296562468966346756",
"lswUuid": "2b32af33-d577-4bc3-a12d-example",
"author":
{
"gdprMarked": false,
"gdprScrubbed": false,
"lswUuid": "bbc4f84d-2439-4c8b-8774-e771fbf1d75c",
"network": "twitter",
"networkinstance": "twitter",
"id": "254187684"
},
"receiveDate": 1597959558000,
"publishDate": 1597959556000,
"url": "",
"isPrivate": true,
"tags": [
{
"creator":
{
"type": "SYSTEM"
},
"tagId": 12,
"lswUuid": "b52ed1b5-610c-11e4-b829-example"
},
{
"creator":
{
"type": "SYSTEM"
},
"tagId": 32,
"lswUuid": "b52ee1c0-610c-11e4-b829-example"
},
{
"creator":
{
"type": "SYSTEM"
},
"tagId": 360,
"lswUuid": "0b150e32-dd11-4125-b871-example"
},
{
"creator":
{
"type": "SYSTEM"
},
"tagId": 1994,
"lswUuid": "4d83122a-270c-4b78-b15d-example"
}],
"createdDuringBusinessHours": false,
"isSourceDeleted": false
},
{
"lakeProperties": [],
"userHasPermissionToView": true,
"isSourceHidden": false,
"gdprdeleted": false,
"conversationDisplayId": 774410,
"network": "twitter",
"networkinstance": "twitter",
"id": "1296562731689025540",
"lswUuid": "afee61f4-6a40-459e-b807-0d384011c694",
"author":
{
"gdprMarked": false,
"gdprScrubbed": false,
"lswUuid": "f343d48d-6ccf-4994-be8f-09482c2ca7b0",
"network": "twitter",
"networkinstance": "twitter",
"id": "2446158554"
},
"publishDate": 1597959619000,
"postContent": "Hello. Thank you for messaging us!",
"url": "https://twitter.com/messages/254187684-2446158554",
"isPrivate": true,
"tags": [
{
"creator":
{
"type": "SYSTEM"
},
"tagId": 1994,
"lswUuid": "4d83122a-270c-4b78-b15d-example"
}],
"respondingAgent":
{
"name": "KH-John Doe",
"email": "[email protected]",
"lswUuid": "ce3dfd8c-b13f-4d88-9b5a-8c1caeb0613c"
},
"inResponseToDocLswUuid": "2b32af33-d577-4bc3-a12d-example",
"urlRecords": [],
"ingestMethod": "RESPONDING",
"responseHandle": "@Rocks_n_Ropes",
"customerWaitTimeMillis": 63000,
"createdDuringBusinessHours": false,
"isSourceDeleted": false,
"media": []
}],
"tags": [
{
"creator":
{
"type": "SYSTEM"
},
"tagId": 1994,
"lswUuid": "4d83122a-270c-4b78-b15d-example"
}],
"priority": 3,
"workQueue":
{
"lswUuid": "ff05c086-9b82-4fb7-be93-8b5d85e5e000",
"id": 154
},
"notes": [],
"lswPermalink": "https://rocksnropes.response.lithium.com/console/agent/774410",
"totalResponses": 1,
"hasResponse": false
}]
}