Twitter conversations

Example Twitter conversation details

📘

Note

Prior to the March 2018 release, the network, networkinstance, and id fields were not returned with the author data.

{ "status": "success", "data": [ { "userHasPermissionToView": true, "displayNumber": 774410, "encodedCaseDisposition": 2, "status": "RESPONDED", "assignedToAgent": { "name": "KH-John Doe", "email": "john.doe@example.com", "lswUuid": "ce3dfd8c-b13f-4d88-9b5a-8c1caeb0613c" }, "lswUuid": "a0cb719f-19c9-4f0a-8f7a-c1dc25eca613", "createDate": 1597959557808, "responsePortalLink": "https://rocksnropes.response.lithium.com/portal/conversation/774410", "primaryMessage": { "lakeProperties": [], "listeningTokenExternalId": "2446158554", "userHasPermissionToView": true, "isSourceHidden": false, "gdprdeleted": false, "conversationDisplayId": 774410, "network": "twitter", "networkinstance": "twitter", "id": "1296562468966346756", "lswUuid": "2b32af33-d577-4bc3-a12d-example", "author": { "gdprMarked": false, "gdprScrubbed": false, "lswUuid": "bbc4f84d-2439-4c8b-8774-e771fbf1d75c", "network": "twitter", "networkinstance": "twitter", "id": "254187684" }, "receiveDate": 1597959558000, "publishDate": 1597959556000, "url": "", "isPrivate": true, "tags": [ { "creator": { "type": "SYSTEM" }, "tagId": 12, "lswUuid": "b52ed1b5-610c-11e4-b829-example" }, { "creator": { "type": "SYSTEM" }, "tagId": 32, "lswUuid": "b52ee1c0-610c-11e4-b829-example" }, { "creator": { "type": "SYSTEM" }, "tagId": 360, "lswUuid": "0b150e32-dd11-4125-b871-example" }, { "creator": { "type": "SYSTEM" }, "tagId": 1994, "lswUuid": "4d83122a-270c-4b78-b15d-example" }], "createdDuringBusinessHours": false, "isSourceDeleted": false }, "messages": [ { "lakeProperties": [], "listeningTokenExternalId": "2446158554", "userHasPermissionToView": true, "isSourceHidden": false, "gdprdeleted": false, "conversationDisplayId": 774410, "network": "twitter", "networkinstance": "twitter", "id": "1296562468966346756", "lswUuid": "2b32af33-d577-4bc3-a12d-example", "author": { "gdprMarked": false, "gdprScrubbed": false, "lswUuid": "bbc4f84d-2439-4c8b-8774-e771fbf1d75c", "network": "twitter", "networkinstance": "twitter", "id": "254187684" }, "receiveDate": 1597959558000, "publishDate": 1597959556000, "url": "", "isPrivate": true, "tags": [ { "creator": { "type": "SYSTEM" }, "tagId": 12, "lswUuid": "b52ed1b5-610c-11e4-b829-example" }, { "creator": { "type": "SYSTEM" }, "tagId": 32, "lswUuid": "b52ee1c0-610c-11e4-b829-example" }, { "creator": { "type": "SYSTEM" }, "tagId": 360, "lswUuid": "0b150e32-dd11-4125-b871-example" }, { "creator": { "type": "SYSTEM" }, "tagId": 1994, "lswUuid": "4d83122a-270c-4b78-b15d-example" }], "createdDuringBusinessHours": false, "isSourceDeleted": false }, { "lakeProperties": [], "userHasPermissionToView": true, "isSourceHidden": false, "gdprdeleted": false, "conversationDisplayId": 774410, "network": "twitter", "networkinstance": "twitter", "id": "1296562731689025540", "lswUuid": "afee61f4-6a40-459e-b807-0d384011c694", "author": { "gdprMarked": false, "gdprScrubbed": false, "lswUuid": "f343d48d-6ccf-4994-be8f-09482c2ca7b0", "network": "twitter", "networkinstance": "twitter", "id": "2446158554" }, "publishDate": 1597959619000, "postContent": "Hello. Thank you for messaging us!", "url": "https://twitter.com/messages/254187684-2446158554", "isPrivate": true, "tags": [ { "creator": { "type": "SYSTEM" }, "tagId": 1994, "lswUuid": "4d83122a-270c-4b78-b15d-example" }], "respondingAgent": { "name": "KH-John Doe", "email": "john.doe@example.com", "lswUuid": "ce3dfd8c-b13f-4d88-9b5a-8c1caeb0613c" }, "inResponseToDocLswUuid": "2b32af33-d577-4bc3-a12d-example", "urlRecords": [], "ingestMethod": "RESPONDING", "responseHandle": "@Rocks_n_Ropes", "customerWaitTimeMillis": 63000, "createdDuringBusinessHours": false, "isSourceDeleted": false, "media": [] }], "tags": [ { "creator": { "type": "SYSTEM" }, "tagId": 1994, "lswUuid": "4d83122a-270c-4b78-b15d-example" }], "priority": 3, "workQueue": { "lswUuid": "ff05c086-9b82-4fb7-be93-8b5d85e5e000", "id": 154 }, "notes": [], "lswPermalink": "https://rocksnropes.response.lithium.com/console/agent/774410", "totalResponses": 1, "hasResponse": false }] }