Brand Messenger Legacy conversations

Example Khoros Brand Messenger Legacy conversation details

{
    "status": "success",
    "data": [
        {
            "userHasPermissionToView": true,
            "displayNumber": 774755,
            "encodedCaseDisposition": 0,
            "status": "AVAILABLE",
            "assignedToAgent": {},
            "lswUuid": "example-3399-4d7a-a9f2-2caf0e8cd779",
            "createDate": 1598042864110,
            "responsePortalLink": "https://example.response.lithium.com/portal/conversation/774755",
            "primaryMessage": {
                "lakeProperties": [
                    {
                        "key": "ruleId",
                        "value": "5c9547f9-51f8-48f6-af19-00ef47f12daf"
                    },
                    {
                        "key": "siteReferrer",
                        "value": "http://ecohaus.me/"
                    },
                    {
                        "key": "clients[0].platform",
                        "value": "WEB"
                    },
                    {
                        "key": "clients[0].url",
                        "value": "https://community.ecohaus.me/"
                    },
                    {
                        "key": "clients[0].title",
                        "value": "Home - Is A Place On Earth"
                    },
                    {
                        "key": "widgetId",
                        "value": "example-aa25-4ce6-ba0f-18c8ff3400ee"
                    },
                    {
                        "key": "clients[0].userAgent",
                        "value": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/84.0.4147.125 Safari/537.36"
                    }
                ],
                "listeningTokenExternalId": "5a56a108642d7e0051bef166",
                "userHasPermissionToView": true,
                "isSourceHidden": false,
                "gdprdeleted": false,
                "conversationDisplayId": 774755,
                "network": "smooch",
                "networkinstance": "smooch",
                "id": "5f4032ee0aa0c0000c1ccc7f",
                "lswUuid": "example-a5c3-4f65-9d77-2179a9e48e55",
                "author": {
                    "gdprMarked": false,
                    "gdprScrubbed": false,
                    "lswUuid": "f3d86e83-be18-4eae-8f53-c9f24dfee02a",
                    "network": "smooch",
                    "networkinstance": "smooch",
                    "id": "f3d86e83-be18-4eae-8f53-c9f24dfee02a"
                },
                "receiveDate": 1598042864000,
                "publishDate": 1598042863000,
                "postContent": "Hello! This is a message.",
                "url": "",
                "isPrivate": true,
                "tags": [
                    {
                        "creator": {
                            "type": "SYSTEM"
                        },
                        "tagId": 12,
                        "lswUuid": "b52ed1b5-610c-11e4-b829-063c8f57ca44"
                    },
                    {
                        "creator": {
                            "type": "SYSTEM"
                        },
                        "tagId": 32,
                        "lswUuid": "b52ee1c0-610c-11e4-b829-063c8f57ca44"
                    },
                    {
                        "creator": {
                            "type": "SYSTEM"
                        },
                        "tagId": 1779,
                        "lswUuid": "example-0faf-11e8-9f02-0ac0c62ed892"
                    },
                    {
                        "creator": {
                            "type": "SYSTEM"
                        },
                        "tagId": 2327,
                        "lswUuid": "example-776a-458e-8cc2-5ecf90b76207"
                    },
                    {
                        "creator": {
                            "type": "SYSTEM"
                        },
                        "tagId": 2381,
                        "lswUuid": "example-7a48-4ddb-bd78-83f8941336f5"
                    }
                ],
                "urlRecords": [],
                "ingestMethod": "UNKNOWN",
                "createdDuringBusinessHours": false,
                "isSourceDeleted": false,
                "media": []
            },
            "messages": [
                {
                    "lakeProperties": [
                        {
                            "key": "ruleId",
                            "value": "5c9547f9-51f8-48f6-af19-00ef47f12daf"
                        },
                        {
                            "key": "siteReferrer",
                            "value": "http://ecohaus.me/"
                        },
                        {
                            "key": "clients[0].platform",
                            "value": "WEB"
                        },
                        {
                            "key": "clients[0].url",
                            "value": "https://community.ecohaus.me/"
                        },
                        {
                            "key": "clients[0].title",
                            "value": "Home - Is A Place On Earth"
                        },
                        {
                            "key": "widgetId",
                            "value": "example-aa25-4ce6-ba0f-18c8ff3400ee"
                        },
                        {
                            "key": "clients[0].userAgent",
                            "value": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/84.0.4147.125 Safari/537.36"
                        }
                    ],
                    "listeningTokenExternalId": "5a56a108642d7e0051bef166",
                    "userHasPermissionToView": true,
                    "isSourceHidden": false,
                    "gdprdeleted": false,
                    "conversationDisplayId": 774755,
                    "network": "smooch",
                    "networkinstance": "smooch",
                    "id": "5f4032ee0aa0c0000c1ccc7f",
                    "lswUuid": "example-a5c3-4f65-9d77-2179a9e48e55",
                    "author": {
                        "gdprMarked": false,
                        "gdprScrubbed": false,
                        "lswUuid": "f3d86e83-be18-4eae-8f53-c9f24dfee02a",
                        "network": "smooch",
                        "networkinstance": "smooch",
                        "id": "f3d86e83-be18-4eae-8f53-c9f24dfee02a"
                    },
                    "receiveDate": 1598042864000,
                    "publishDate": 1598042863000,
                    "postContent": "Hello! This is a message.",
                    "url": "",
                    "isPrivate": true,
                    "tags": [
                        {
                            "creator": {
                                "type": "SYSTEM"
                            },
                            "tagId": 12,
                            "lswUuid": "b52ed1b5-610c-11e4-b829-063c8f57ca44"
                        },
                        {
                            "creator": {
                                "type": "SYSTEM"
                            },
                            "tagId": 32,
                            "lswUuid": "b52ee1c0-610c-11e4-b829-063c8f57ca44"
                        },
                        {
                            "creator": {
                                "type": "SYSTEM"
                            },
                            "tagId": 1779,
                            "lswUuid": "example-0faf-11e8-9f02-0ac0c62ed892"
                        },
                        {
                            "creator": {
                                "type": "SYSTEM"
                            },
                            "tagId": 2327,
                            "lswUuid": "example-776a-458e-8cc2-5ecf90b76207"
                        },
                        {
                            "creator": {
                                "type": "SYSTEM"
                            },
                            "tagId": 2381,
                            "lswUuid": "example-7a48-4ddb-bd78-83f8941336f5"
                        }
                    ],
                    "urlRecords": [],
                    "ingestMethod": "UNKNOWN",
                    "createdDuringBusinessHours": false,
                    "isSourceDeleted": false,
                    "media": []
                },
                {
                    "lakeProperties": [],
                    "listeningTokenExternalId": "5a56a108642d7e005example",
                    "userHasPermissionToView": true,
                    "isSourceHidden": false,
                    "gdprdeleted": false,
                    "conversationDisplayId": 774755,
                    "network": "smooch",
                    "networkinstance": "smooch",
                    "id": "5f4032f3a3d91900example",
                    "lswUuid": "example-9304-48c5-82b6-88f7ae80cd58",
                    "author": {
                        "gdprMarked": false,
                        "gdprScrubbed": false,
                        "lswUuid": "example-bb8b-4b0e-bfa7-392567be5a7d",
                        "network": "smooch",
                        "networkinstance": "smooch",
                        "id": "5a56a108642d7e005example"
                    },
                    "publishDate": 1598042868000,
                    "postContent": "I can't figure out how to help. An agent will be with you in approx 20 seconds.",
                    "url": "",
                    "isPrivate": true,
                    "tags": [
                        {
                            "creator": {
                                "type": "SYSTEM"
                            },
                            "tagId": 1258,
                            "lswUuid": "example-e83e-11e6-bfac-0219d5caa095"
                        },
                        {
                            "creator": {
                                "type": "SYSTEM"
                            },
                            "tagId": 2690,
                            "lswUuid": "example-82ba-11ea-9391-02c7ffa40492"
                        }
                    ],
                    "respondingAgent": {
                        "name": "Li-Bot Agent",
                        "email": "[email protected]",
                        "lswUuid": "example-3d6d-4663-8111-1b710747c815"
                    },
                    "inResponseToDocLswUuid": "example-a5c3-4f65-9d77-2179a9e48e55",
                    "urlRecords": [],
                    "ingestMethod": "UNKNOWN",
                    "responseHandle": "Ecohaus Care",
                    "customerWaitTimeMillis": 6000,
                    "createdDuringBusinessHours": false,
                    "isSourceDeleted": false,
                    "media": []
                }
            ],
            "tags": [
                {
                    "creator": {
                        "type": "SYSTEM"
                    },
                    "tagId": 1258,
                    "lswUuid": "1e1ddeaa-e83e-11e6-bfac-0219d5caa095"
                },
                {
                    "creator": {
                        "type": "SYSTEM"
                    },
                    "tagId": 1579,
                    "lswUuid": "example-3396-11e7-bfac-0219d5caa095"
                },
                {
                    "creator": {
                        "type": "SYSTEM"
                    },
                    "tagId": 1723,
                    "lswUuid": "example-bd1f-11e7-bfac-0219d5caa095"
                },
                {
                    "creator": {
                        "type": "SYSTEM"
                    },
                    "tagId": 1779,
                    "lswUuid": "example-0faf-11e8-9f02-0ac0c62ed892"
                },
                {
                    "creator": {
                        "type": "SYSTEM"
                    },
                    "tagId": 2218,
                    "lswUuid": "015e2e9d-8614-11e9-b278-0633dc0c3228"
                },
                {
                    "creator": {
                        "type": "SYSTEM"
                    },
                    "tagId": 2327,
                    "lswUuid": "example-776a-458e-8cc2-5ecf90b76207"
                },
                {
                    "creator": {
                        "type": "SYSTEM"
                    },
                    "tagId": 2381,
                    "lswUuid": "example-7a48-4ddb-bd78-83f8941336f5"
                }
            ],
            "priority": 0,
            "workQueue": {
                "lswUuid": "6d755677-b95d-4f97-88ca-d243654fafe8",
                "id": 222
            },
            "notes": [],
            "lswPermalink": "https://echohausaws.response.lithium.com/console/agent/774755",
            "totalResponses": 1,
            "hasResponse": false
        }
    ]
}