Example Khoros Brand Messenger Legacy conversation details
{
"status": "success",
"data": [
{
"userHasPermissionToView": true,
"displayNumber": 774755,
"encodedCaseDisposition": 0,
"status": "AVAILABLE",
"assignedToAgent": {},
"lswUuid": "example-3399-4d7a-a9f2-2caf0e8cd779",
"createDate": 1598042864110,
"responsePortalLink": "https://example.response.lithium.com/portal/conversation/774755",
"primaryMessage": {
"lakeProperties": [
{
"key": "ruleId",
"value": "5c9547f9-51f8-48f6-af19-00ef47f12daf"
},
{
"key": "siteReferrer",
"value": "http://ecohaus.me/"
},
{
"key": "clients[0].platform",
"value": "WEB"
},
{
"key": "clients[0].url",
"value": "https://community.ecohaus.me/"
},
{
"key": "clients[0].title",
"value": "Home - Is A Place On Earth"
},
{
"key": "widgetId",
"value": "example-aa25-4ce6-ba0f-18c8ff3400ee"
},
{
"key": "clients[0].userAgent",
"value": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/84.0.4147.125 Safari/537.36"
}
],
"listeningTokenExternalId": "5a56a108642d7e0051bef166",
"userHasPermissionToView": true,
"isSourceHidden": false,
"gdprdeleted": false,
"conversationDisplayId": 774755,
"network": "smooch",
"networkinstance": "smooch",
"id": "5f4032ee0aa0c0000c1ccc7f",
"lswUuid": "example-a5c3-4f65-9d77-2179a9e48e55",
"author": {
"gdprMarked": false,
"gdprScrubbed": false,
"lswUuid": "f3d86e83-be18-4eae-8f53-c9f24dfee02a",
"network": "smooch",
"networkinstance": "smooch",
"id": "f3d86e83-be18-4eae-8f53-c9f24dfee02a"
},
"receiveDate": 1598042864000,
"publishDate": 1598042863000,
"postContent": "Hello! This is a message.",
"url": "",
"isPrivate": true,
"tags": [
{
"creator": {
"type": "SYSTEM"
},
"tagId": 12,
"lswUuid": "b52ed1b5-610c-11e4-b829-063c8f57ca44"
},
{
"creator": {
"type": "SYSTEM"
},
"tagId": 32,
"lswUuid": "b52ee1c0-610c-11e4-b829-063c8f57ca44"
},
{
"creator": {
"type": "SYSTEM"
},
"tagId": 1779,
"lswUuid": "example-0faf-11e8-9f02-0ac0c62ed892"
},
{
"creator": {
"type": "SYSTEM"
},
"tagId": 2327,
"lswUuid": "example-776a-458e-8cc2-5ecf90b76207"
},
{
"creator": {
"type": "SYSTEM"
},
"tagId": 2381,
"lswUuid": "example-7a48-4ddb-bd78-83f8941336f5"
}
],
"urlRecords": [],
"ingestMethod": "UNKNOWN",
"createdDuringBusinessHours": false,
"isSourceDeleted": false,
"media": []
},
"messages": [
{
"lakeProperties": [
{
"key": "ruleId",
"value": "5c9547f9-51f8-48f6-af19-00ef47f12daf"
},
{
"key": "siteReferrer",
"value": "http://ecohaus.me/"
},
{
"key": "clients[0].platform",
"value": "WEB"
},
{
"key": "clients[0].url",
"value": "https://community.ecohaus.me/"
},
{
"key": "clients[0].title",
"value": "Home - Is A Place On Earth"
},
{
"key": "widgetId",
"value": "example-aa25-4ce6-ba0f-18c8ff3400ee"
},
{
"key": "clients[0].userAgent",
"value": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/84.0.4147.125 Safari/537.36"
}
],
"listeningTokenExternalId": "5a56a108642d7e0051bef166",
"userHasPermissionToView": true,
"isSourceHidden": false,
"gdprdeleted": false,
"conversationDisplayId": 774755,
"network": "smooch",
"networkinstance": "smooch",
"id": "5f4032ee0aa0c0000c1ccc7f",
"lswUuid": "example-a5c3-4f65-9d77-2179a9e48e55",
"author": {
"gdprMarked": false,
"gdprScrubbed": false,
"lswUuid": "f3d86e83-be18-4eae-8f53-c9f24dfee02a",
"network": "smooch",
"networkinstance": "smooch",
"id": "f3d86e83-be18-4eae-8f53-c9f24dfee02a"
},
"receiveDate": 1598042864000,
"publishDate": 1598042863000,
"postContent": "Hello! This is a message.",
"url": "",
"isPrivate": true,
"tags": [
{
"creator": {
"type": "SYSTEM"
},
"tagId": 12,
"lswUuid": "b52ed1b5-610c-11e4-b829-063c8f57ca44"
},
{
"creator": {
"type": "SYSTEM"
},
"tagId": 32,
"lswUuid": "b52ee1c0-610c-11e4-b829-063c8f57ca44"
},
{
"creator": {
"type": "SYSTEM"
},
"tagId": 1779,
"lswUuid": "example-0faf-11e8-9f02-0ac0c62ed892"
},
{
"creator": {
"type": "SYSTEM"
},
"tagId": 2327,
"lswUuid": "example-776a-458e-8cc2-5ecf90b76207"
},
{
"creator": {
"type": "SYSTEM"
},
"tagId": 2381,
"lswUuid": "example-7a48-4ddb-bd78-83f8941336f5"
}
],
"urlRecords": [],
"ingestMethod": "UNKNOWN",
"createdDuringBusinessHours": false,
"isSourceDeleted": false,
"media": []
},
{
"lakeProperties": [],
"listeningTokenExternalId": "5a56a108642d7e005example",
"userHasPermissionToView": true,
"isSourceHidden": false,
"gdprdeleted": false,
"conversationDisplayId": 774755,
"network": "smooch",
"networkinstance": "smooch",
"id": "5f4032f3a3d91900example",
"lswUuid": "example-9304-48c5-82b6-88f7ae80cd58",
"author": {
"gdprMarked": false,
"gdprScrubbed": false,
"lswUuid": "example-bb8b-4b0e-bfa7-392567be5a7d",
"network": "smooch",
"networkinstance": "smooch",
"id": "5a56a108642d7e005example"
},
"publishDate": 1598042868000,
"postContent": "I can't figure out how to help. An agent will be with you in approx 20 seconds.",
"url": "",
"isPrivate": true,
"tags": [
{
"creator": {
"type": "SYSTEM"
},
"tagId": 1258,
"lswUuid": "example-e83e-11e6-bfac-0219d5caa095"
},
{
"creator": {
"type": "SYSTEM"
},
"tagId": 2690,
"lswUuid": "example-82ba-11ea-9391-02c7ffa40492"
}
],
"respondingAgent": {
"name": "Li-Bot Agent",
"email": "[email protected]",
"lswUuid": "example-3d6d-4663-8111-1b710747c815"
},
"inResponseToDocLswUuid": "example-a5c3-4f65-9d77-2179a9e48e55",
"urlRecords": [],
"ingestMethod": "UNKNOWN",
"responseHandle": "Ecohaus Care",
"customerWaitTimeMillis": 6000,
"createdDuringBusinessHours": false,
"isSourceDeleted": false,
"media": []
}
],
"tags": [
{
"creator": {
"type": "SYSTEM"
},
"tagId": 1258,
"lswUuid": "1e1ddeaa-e83e-11e6-bfac-0219d5caa095"
},
{
"creator": {
"type": "SYSTEM"
},
"tagId": 1579,
"lswUuid": "example-3396-11e7-bfac-0219d5caa095"
},
{
"creator": {
"type": "SYSTEM"
},
"tagId": 1723,
"lswUuid": "example-bd1f-11e7-bfac-0219d5caa095"
},
{
"creator": {
"type": "SYSTEM"
},
"tagId": 1779,
"lswUuid": "example-0faf-11e8-9f02-0ac0c62ed892"
},
{
"creator": {
"type": "SYSTEM"
},
"tagId": 2218,
"lswUuid": "015e2e9d-8614-11e9-b278-0633dc0c3228"
},
{
"creator": {
"type": "SYSTEM"
},
"tagId": 2327,
"lswUuid": "example-776a-458e-8cc2-5ecf90b76207"
},
{
"creator": {
"type": "SYSTEM"
},
"tagId": 2381,
"lswUuid": "example-7a48-4ddb-bd78-83f8941336f5"
}
],
"priority": 0,
"workQueue": {
"lswUuid": "6d755677-b95d-4f97-88ca-d243654fafe8",
"id": 222
},
"notes": [],
"lswPermalink": "https://echohausaws.response.lithium.com/console/agent/774755",
"totalResponses": 1,
"hasResponse": false
}
]
}