How to read an Analytics export

When you view an export in CSV format, the columns of the export use the column display ID.

Here is an example of a Raw Conversation export. For simplicity, we ran the export to return a subset of columns.

The JSON version of the export does not display the column display ID. Instead, each column has a unique property name. For example the Conversation ID column maps to the conversationId in the JSON export.

[
  {
    "conversationId":"249906",
    "status":"Assigned",
    "assignedAgentDisplayId":"63fd256c-f7ef-405b-bdaf-fd78ebb1b7d6"
  },
  {
    "conversationId":"254636",
    "status":"Closed - Resolved",
    "assignedAgentDisplayId":""
  },
  ...
  {
    "conversationId":"854682",
    "status":"Closed - Irrelevant",
    "assignedAgentDisplayId":""
  }
]