Use the Flow REST API to learn how to trigger and receive a list of events.
We provide a method for triggering events related to specific threads within our system. This functionality is particularly useful in various scenarios, such as when a customer service agent is handling a conversation. For instance, when the agent determines that it's appropriate to transition the customer to a bot for further assistance, they can easily initiate this process. By activating a bot flow, the agent ensures a seamless experience for the customer, allowing the automated system to take over and address any remaining queries or tasks. This approach enhances efficiency and improves customer satisfaction by providing timely support.
The following actions can be performed: