Details

When a handover is triggered, it signals that a conversation requires the attention of a human agent. During this handover process, the bot automatically pauses for a specified number of seconds. By default, the duration of this pause is determined by the settings configured in the dashboard.

POST rest/v1/handover/EXAMPLE63451da6f15f2b50991651|o_21361542-a262-4aaa-8edb-0f8f88e07d89 HTTP/1.1
Host: api.flow.ai
Content-Type: application/json
Authorization: MY_MESSAGING_API_KEY
{
  {
    "secondsToPause": 600
  }
}