The Khoros Flow platform accommodates a diverse range of unstructured content, including formats such as written text, audio recordings, images, videos, and document files. Our cutting-edge AI engine efficiently processes each submitted query, analyzing the content to deliver accurate and relevant responses. These replies are seamlessly transmitted back to users through the designated webhook, ensuring a smooth and responsive interaction.

To ensure effective message delivery, each message requires a threadId to connect it to a specific user, chat, or thread. Additionally, providing a traceId can be beneficial for tracking the message and enhancing your overall communication experience.

Supported message types

The following message type can be sent to the Khoros Flow platform:

• Text message
• Location message
• Media message

These messages have the same endpoint but different body parameters.

Endpoint URLs

The following base URL is used to reference all the URLs in the REST API.