id*

string

number*

string

The case number to display to Khoros Marketing Agents

customerId*

string

The ID of the customer associated with this new case.

title*

string

The title of the case.

description*

string

The longer form description of the case.

url*

string

The URI the agent can click on to see the case.

lastUpdated*

string

ISO8601 DateTime of when the case was last updated.

created*

string

ISO8601 DateTime of when the case was created.

status*

string

Allowed Values open, closed

interactions

array[object]

customCasePropertyOne

string

An example of a custom field on the Case object. These will only be present if specified via the /meta/object/case endpoint.

customCasePropertyTwo

string

An example of a custom field on the Case object. These will only be present if specified via the createCase endpoint.

created*

string

The creation date of the interaction on the origin service.

body*

string

The text of the interaction.

linkUrl*

string

The direct link to the context on the origin service when available.

serviceId*

string

The social service the interaction originated.

service*

string

The social service the interaction originated.

contentType*

string

The type of content the interaction is on the origin service. Examples include: post, comment, etc.

service*

string

The social service of the author.

serviceId*

string

The id of the author on the origin service.

handle*

string

The handle of the author on the origin service.

name*

string

The screen name of the author on the origin service.

brandOwned*

boolean

A flag that signals if the author belongs to an account added to the platform.