Brand Messenger is a comprehensive solution for enabling your app users to directly interact with agents (and/or bots) through a simple and customizable chat interface embedded directly within the app.
Because Brand Messenger is powered through a single contact point, Khoros Response, conversations can follow an end-user across devices and over time, keeping the conversation history present and accessible for context and continuity.
The Brand Messenger SDK provides:
- A simple solution for integrating chat in your iOS application.
- Authenticated and unauthenticated chat sessions.
- Easy theming for brand personalization, empowering companies to create themes specific to their brand(s).
- A rich, interactive conversation experience that can include video, images, links, structured messages, and emojis.
- Full conversation history to end-users and agents for context and continuity.
- Chat sessions can be long-running so that a customer can start a conversation with an agent, leave the conversation to go on with life, and then return without having to give a history or re-explain the issue.
- Comprehensive customer conversation insights through world-class analytics.
- An interactive, direct chat experience with customers leveraging information sourced from your own brand's app rather than a third-party network.
Updated 8 months ago