Initiate Chat with Agent

For starting the messaging activity, using the following script:

BrandMessengerManager.show(context);

BrandMessengerManager.show(context);

If the environment is also configured with Welcome-Messages, the following can be used instead of show(context). This will also send an API request to give the user a welcome-message.

BrandMessengerManager.showWithWelcome(context);

To just send the welcome-message API request without displaying the conversation screen, use the following

BrandMessengerManager.sendWelcomeMessageRequest(context);

Intercept Message Actions

Message actions from SDK conversation screen, such as user tapping on link-buttons, can be intercepted and handled outside of the SDK via a delegate.

BrandMessengerManager.setMessageActionDelegate(new KBMMessageActionDelegate() {
    @Override
    public boolean onAction(Context context, String action, Message message, Object object, Map<String, Object> replyMetadata) {
        switch (action) {
            // Example action types
            case KBMRichMessage.SUBMIT_BUTTON:
                break;
            case KBMRichMessage.QUICK_REPLY:
                break;
            case KBMRichMessage.TEMPLATE_ID + 9:
                break;
            case KBMRichMessage.WEB_LINK:
                // URL link data is in object.url.
                openUrl(((KBMRichMessageModel.KBMPayloadModel)object).getUrl());
                return true;
        }
        // Return false to let SDK handle action. True if action is handled here.
        return false;
    }
});

BrandMessengerManager.setMessageActionDelegate( object : KBMMessageActionDelegate {
    override fun onAction(
        context: Context?,
        action: String?,
        message: Message?,
        `object`: Any?,
        replyMetadata: MutableMap<String, Any>?
    ): Boolean {
        when (action) {
            KBMRichMessage.SUBMIT_BUTTON -> return false
            KBMRichMessage.QUICK_REPLY -> return false
            KBMRichMessage.TEMPLATE_ID -> return false
            KBMRichMessage.WEB_LINK -> {
                // handle link.
                return true
            }
        }
        return false;
    }
})