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updatedAt: 2026-05-13T09:03:24.000Z
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# Reply Actions: Resolve

Resolve your conversations automatically without having to archive them manually. The resolve action works like the handover but instead of moving a conversation into a [handover](https://developer.khoros.com/khoros-flow/docs/reply-actions-handover) state, it resolves it.

### Conversation can be resolved with:

* Reason (fixed): bot, agent
* Resolution (free text): ‘ABC’, ‘spam’ etc

![](https://files.readme.io/8fbf3a7-image.png)

> 📘 Note: Both the reason and resolution can be used for analytics purposes.

## Automatic resolves

Instead of adding a resolve action inside a flow, you can also resolve all conversations that are older than a certain date or remove all data that was last updated before a certain date.

> 📘 Note: To enable this feature within your project settings you'll have to upgrade to an enterprise plan.

You can read more about automatic resolves [here](https://developer.khoros.com/khoros-flow/docs/other-actions-data-retention) .